April 2023 by Tom Ryan-Elliott
I use this Boots as my local one for medications and they have been wonderful for working with my doctor within Barnes.
March 2023 by Ecem Dalgic
Went there to collect my prescription and apparently they?re closed during lunch time! I will change my preferred pharmacy.
February 2023 by Matt Jordan
Just claim that items are endlessly out of stock with "suppliers" despite selling the same product on the shelves prices individually. I thiink my NHS prescription didn't make them enugh money. They ended up telling me to get the items at a private pharmacy. They lie and are the worst customer service.
January 2023 by Ama gold
The permanent pharmacist is very lovely and helpful. My only issue is the long waiting time.
October 2022 by Ali Khan
Less than worthless place. - ? rating if I could. Absolutely appalling customer service and shocking levels of incompetence without so much an apology. Worst customer service we have ever come across. To any potential customers, take heed to the reviews and stay far far away.This place needs a serious overhaul if it is to be functional. I would like to lodge an official complaint but since noone ever picks up their phone, could the owner kindly reply and get in touch with their email address.
October 2022 by Abdul Khan
I do not think they deserve one star. Vey incompetent staff. I went this morning to collect my son's prescription. They were totally lost. All staff confused. The lady looked like the senior member answered vaguely and give me very unsatisfactory answer.BOOTS SHOULD INVESTIGATE AND EITHER CLOSE OR DISMISS THIS UGLY/ILLETRATE STAFF.
October 2022 by Nori Touati
Edina went above and beyond to issue me with my prescription (5mins after 6pm!) - thanks a million!
August 2022 by Amy Huggs
1 star is a star too many! I had a box of baby food and milk delivered to this boots to be collected for my 10 month old son. However when arriving at the shop at 1630 the shop is locked with a sign saying they closed at 1430. There were still people working out back who Refused to open the door to hand me the box with my babies items which I've obviously already payed for. I explained I get it delivered here because its so hard for me to find this particular brand elsewhere and that I'd totally ran out and NEEDED this box. Again they refused to unlock the door. I am so angry and upset that I may now have to give my son something that could potentially upset his tummy. I have used this store for many years even though they're not the most helpful or happy bunch. Boot will not be getting a penny more from me.
June 2022 by Handmade heaven
I had been using this pharmacy for 3 years and never had any problems until the last time i went there. They were my nominated pharmacy for my repeat prescription, and because its contraception i was told you do not need to pay. So last time I went with my partner, and the man behind the till was really rude, he said i needed to pay, despite me telling him its contraception, he even laughed in my face and went to get the manager and said out loud ?hey have you heard she hasn t paid her prescription in 3 years?? who also said my prescription was not contraception, i told them it was, my partner had to intervene as it was getting out of hand and explain to them what it was for. They said they misunderstood the name, which was a poor excuse given it clearly states on the label. All of this in front of other customers, no respect for our privacy. As a customer i should not feel like i need to explain what my prescription is for, as i would assume that as a pharmacist you would know, and would also be professional enough not to shout and embarass a customer in front of other people for no reason. I was really surprised by the reaction of the manager given she was the one who would regularly see me collect my prescription in that 3yr time span. Ive now changed nominated pharmacy due to this experience and chosen one that is a lot further away from where i live.
May 2022 by John Burgess
Susana almost killed my father last year after giving him the wrong medication and then tried to blame other staff. The Pharmacist is negligent! Boots did nothing! Better to stick to private pharmacies or even Superdrug or Asda.
May 2022 by Amy Beckford
I have been trying to call them since last week to get my prescription and the phone line just says ?user busy.? I need my meds.
May 2022 by Ian Trise
I love Boots. Their service with a smile is a hit for me.
April 2022 by Amanda Amanda
Sofia, the same also occurred to to me. After contacting my doctors surgery they told me my prescription had been dispensed but the Pharmacist Susana Anie told me it had expired. This Pharmacist is corrupt and needs to be investigated!
February 2022 by Sofia Arthurs
Was lied to, to my face! I went in to collect my prescription, it had been about 5 weeks old. They told me that ?After 5 weeks the NHS takes the prescription back so we cant do it? Which is a lie, because I have worked in pharmacy. I know the routines of what happens, even when a prescription is old. Prescription expiry dates are 6 months. What happened is that I was a new patient to their pharmacy, so they assumed it was a mistake and have either claimed for it already and haven?t given me the medication, or they have returned it to the spine. I have already contacted another pharmacy and they have told me that Boots still have it. Currently calling multiple times to try and speak to someone. Do not go here if you?re a new patient. Choose an independent pharmacy.
January 2022 by Natasha Klein
Absolutely mortified. I phoned the Pharmacy as I needed advice for my baby, I asked to speak to the Pharmacist, a man said he was giving the phone to the Pharmacist, I heard him say 'Susanna someone wants to speak to you' I heard a women in the background say 'tell them to call back later, say i'm busy', he returned telling to call back, he forgot to hang up and I could hear the same female voice chatting away and laughing. They forgot to hang up. I called back half an hour later and was told the same. Highly unprofessional! Stay away from this pharmacy, worse experience ever!
