November 2022 by Shirley Benaim
First time at this Branch in putney very good staff an helpful will come there again
October 2022 by Salih Kornan
Worst service, you are always kept waiting for minimum 5 minutes, they are not friendly.
July 2022 by Hemesh S3
First time coming to this branch as was in the area, to only find extremely rude and unhelpful staff member at the paying in desk today, I had got change counted and I didn?t understand how to enter it in the cheque book, all this lady said was just write in the book and come back once it?s done and gave me a pen. I knew from first encounter that this old lady was going to cause a problem. She even misread the cheque book and the amount I?m paying in, which is a real concern for someone who paying into business account. Shame, I won?t be using this branch again, ill stick to the branch in Wimbledon who are far more welcoming and respectful.
February 2022 by Sarah Thompson
Absolutely disgraceful experience by Tracey Bullpin. We spent over an hour in branch trying to close accounts due to bereavement. I have never experienced such terrible customer service nor indifference and lack of empathy regarding the death of family members. We were due to use Natwest for our Mortgage, we will no longer be doing this. Disgusting service
August 2021 by Ipek Diren
I have recently moved to Natwest Putney from Lloyds. Having a grandma who used to be a branch manager, the customer service has been very important for me in banks. Anyway, I'd like to thank Kelly and Foday especially, as they helped me best they could with care and smile on their faces. The waiting time wasn't long at all although it was Friday afternoon and there was interaction with bank personnel whilst waiting, which makes the difference. They directed me to the right solutions best way they could. In the end, I did apply for a business account and secured a meeting with a mortgage adviser. So, thank you Natwest Putney!
August 2021 by Jean Walker
Like most bank's too reliant on machines. That aren't always customer friendly. Tea and coffee was available (by machine) tea was not drinkable! Staff are becoming a rare sight like hen teeth.
March 2021 by sheila corcoran
Trudy was one of the nicest most caring person i ever met in natwest... Or anywhere. I had a small problem and she did her hardest to sort it. I got a date wrong and she went searching checks throughout the whole of February but it was in march and she never got upset with me.. wasting her time. And everyone else is so friendly. Good people and a good bank!
August 2019 by Audrey Winter
Staff extremely helpful and great to talk too
May 2019 by Aimee Jerogin
Have never had a good experience in this Natwest and I regret becoming a customer here. On several occassions I have tried to sort out and close a joint account to which I have had no success, each time I go to the branch I am given different information from different people. Also found it incredibly difficult to get the bank manager to sign a copy of my passport for me for a visa validation when it stated that I needed to get it signed by a specific list of people, one being a bank manager.
January 2019 by Laleh Rayatzadeh
Lovely staff and fast services. The best branch . Thank you
November 2018 by Fredrik Olafsen
Nice and helpful staff. Not too long to wait. Some of the visiting customers would however received a much lower rating, inpatient and rude- think the staff handled it in an admirably calm fashion.
September 2018 by charltonjohn lovelock
The queue in this bank is a joke,loads of cash machines in there though and its getting hard to find a bank to put money in....ð???ð???
August 2018 by Henry Chard
The poorest branch I've ever visited. Each advisor tells you a different thing, I don't actually think any of them have the same knowledge of the company's processes. Managed to lose my application for an account and after one advisor promised to take full responsibility for my application never contacted me again until I had complained. Thankfully NatWest compensated me but I won't ever be going back to this branch.
June 2018 by rana tahir
Went there to get bank statement. Made me sit on the chair for 40 minutes. I got up and left! Poor service
January 2018 by Hassan B
Always have to wait 20-30 minutes in line. They need to hire more staff.
