December 2023 by Andrej Mi?katovi?
Terrible customer service. I'm patiently with my 7 months old son waiting in line. When my turn came till staff just looked at me and move from the till. I thought it's ok and he'll be back soon just so another till operator go all the way from another till to move me. And remind you all this while I'm patiently waiting with my baby. I tried to suppress my surprise and anger, just buy item and walk out of store and they started yelling at me because I walk out without taking invoice. My biggest recommend is AVOID THIS STORE! at all cost. You have better and cheaper items in Argos, Homebase, Amazon...
December 2023 by Dominika Grzelak
Absolutely rude and unhelpful stuff!Phone customer service for help and they always where ready to help and told me just to go back to the shop and they will sort my case,but every time I came here they were nothing but disrespectful and rude.
September 2023 by Richard Baggaley
Popped in to Putney store yesterday, for a simple drain unblocker, and as always Darlene, was there to help. Dealt with me in her usual helpful way. A credit to Robert Dyas.......
May 2023 by Alisha Arafat
This is my local branch, but not one that I will be using again anytime soon! There are a few members who are not only rude and unprofessional but also incompetent to do their job roles properly!I will be making a formal complaint regarding those staff members! I have had a bad shopping experience here on more than one occasion now which is very unfortunate!Those team members whom have made my shopping experience bad need to have more customer service training so they don?t ruin the store reputation!
April 2023 by Alessandra Andrade
an older woman employee at robert dyas is very rude when talking to customers and keeps following customers everywhere and looking at us all the time, so customers are even uncomfortable to shopping in that store, I thought it was absurd the way she trated me and my mother who have a problem with leg , detail we are black .
December 2022 by Morania bolognesi
Sue was very rude and not professional neither helpful. I had to speak to the manager who was really kind and help us to return the Hoover which was our right as customers if we are not happy with a product.
December 2022 by C. Brogan Savage
Friendly & knowledgeable staff. Great selection of products.
December 2022 by Veronica Moody
The store and customer service are okay, but I do not appreciate your female cashier on Friday asking me personal questions. I felt quite uncomfortable. It was none of her business where I'm from and whether I'm a permanent resident in England. Because of that, I will never shop in the Putney location again. Your employees should respect boundaries.
October 2022 by Emily
The staff are friendly and professional. They offer speedy key cutting for a reasonable price ?
October 2022 by Giddy Serious
Darlene (hope my spelling is correct) was lovely, and very helpful.Great customer service. Five ??
October 2022 by Emily Norris
The staff are friendly and professional. They offer speedy key cutting for a reasonable price ?
August 2022 by Sabilone Sabilone
Very bad customer service from this store !! Would not refund a defective fan bought a week ago ? Asked me to show a credi card receipt that they never give anyway ? And told me to go back to where I bought it in central london !!!!I went to the Earl?s Court store and they refunded my item with no problem !! I don?t know if it a lack of training but very bad experience overall .?
July 2022 by Matt Penny
Extremely helpful staff will be returning!
July 2022 by Sofia B.
Why does it close so early?
April 2022 by Penny S
I never usually leave reviews but I felt Garry provided a brilliant service today and really went above and beyond.I also felt the other members of staff working were also warm and courteous when serving customers. Will definitely be using the store more in future! Many thanks
