September 2021 by Je K
Watch out for the \\\"store manager\\\". He lied when we tried to return gone off produce and was told it could not be refunded or exchanged despite being within date and presenting the receipt. According to the \\\"store manager\\\" today at 19:30, customers only have 10 minutes to return produce if it is defected! We thankfully rang customer service whom confirmed that is not the case and has provided a refund. He also NOT the store manager. It is in fact a FEMALE called Jess. Summary of the story, do not trust some of the stuff here.
September 2021 by ABC Halting
I feel badly for staff whom work here and are good. Far too frequently are there problems with customer service at this store. Avoid. I would recommend going to the larger Sainsbury's further up the Upper Richmond Road. I have since boycotted this store.
August 2021 by Janetmaria Burke
A lovely Sainbury's Local. An excellent Manager. Professional, helpful, kind. Thank you.
July 2021 by Blue Flash
Manager has dodged me. I have asked to change a smashed product and he tried solve it tricky ways. First he said he will check when the product purchased and checked barcode. But went to another customer, after that said he has other things to do. Also said through to a bin. Also he said I am not in right mood. People want normal product and normal service. Please don?t solve this small issue in dodgy ways. Just say, it is not our responsibility. Everyone will understand. Barcode, busy and not right mood? funny! I hope you have other brilliant people!
July 2021 by Ben Robart
Genuinely the worst Sainsbury's I've ever (tried to) visit. My partner (23) was turned away when trying to buy an energy drink 2 weeks ago despite being heavily tattooed so clearly over 18, and today I was refused entry at 10:30pm despite their opening hours being until 11. Absolute joke of a shop.
April 2021 by Paul Devivo
Small convenience store. Place was far more use as the pub it was before, (The Northumberland Arms.) Rarely busy, limited offerings on stock, on a plus side there's a nice helpful team of staff.
April 2021 by Kathy Bell
Good shop, all the essentials are available. Always fresh and clean.
August 2018 by Judah Wheeler
Itâ??s in a convenient location but the opening times listed online are completely wrong. They close at 2230 Monday to Thursday, at 2300 Friday and Saturday, and at 2200 on Sunday.
I really wish whoever is in charge of their website would correct this error.
August 2018 by Vladimir. G
Too pricey and not really worth it.
July 2018 by Group Coordinator
More expensive than big Sainsbury. Limited choice. Some staff with BO. Opening hours not 23.00 everyday as website shows.
June 2018 by SariahKx
Was stopped at the door half an hour before closing time to tell me they are already closed but open for the delivery guy only. Not happy! All I wanted was ice cream :(
March 2018 by Sean O'Ceallachain
Terrible customer service. On multiple occasions now I have also found them to have closed half an hour earlier than stated.
