November 2023 by Ian Mc
Nice store, with a bit of a new layout at the checkout. Sometimes a bit too crowded though if in a hurry.
November 2023 by David Balastegui Gonzalez
Slow service and poor customer service. Ignoring customers isn?t what you would expect
October 2023 by Soleil Collins
Was my favorite Waitrose until the girl working at the self checkouts had an attitude and accused me of rubbing my id becuase she touched it (discrimination ) . She voided my transaction on accident and had no ownership and walked away. I hope to speak to management on this
October 2023 by Alan Rossi
Great supermarket. Nice meat and cheese counters.
August 2023 by R. A.
Due to health related issues, I've decided to place an order online from this location with Uber eats. What an awful experience. First, the offer on Uber eats was 1/2 price for fruits and vegetables, which ended up being full price. Secondly, in the app you have the option of "best substitution" if a product is not found or unavailable. I've had mangoes replaced with red onions ( yes, RED ONIONS ) which I think are not even in the same family but if they are, they don't talk to each other. Green grapes replaced with lime ( let's say they're both fruits and green). Refused all the substitutions. Next, I had 3 bags of tenderstem broccoli which were replaced with green beans. I definitely did not want those, as I'm not a fan of green beans. Ended up with those in my shopping anyway. I was not even notified about that. When I order something, I'm more than aware that is exactly what I want, especially now when I have to eat healthy stuff. They probably saw I was rejecting all the substitutions in the Uber app and decided to stop asking me for my opinion ( who do I think I am, after all?). Did Waitrose become automated and is there a little robot that didn't have its software updated doing the personal shopping? Is there a lack of interest in coming and doing a job properly? I can understand an honest mistake, we're all human beings. But this felt like a bad case of "can't be bothered, mate"."WELCOME to WAITROSEHere, we're more than employees ? we're OWNERS.That's why we're called PARTNERS.And that's why we all go ABOVE and BEYOND to share our KNOWLEDGE and PASSION for QUALITY FOOD with people who matter most ? YOU, our customers.Because for us IT'S PERSONAL."It sure felt personal, Waitrose.
August 2023 by Romi m
You have not got anything, very bad,I could Hadley see as most of the lights were off.
August 2023 by Saeed Taiyari
A bit small in size but has good service
July 2023 by Steve Lawson
Went to look at the plants placed at the entranceNerdy member of staff with glasses suddenly apeared gave me funny look and said "can i help you? "I replied no im fine just lookingHe proceeded to keep giving me a funny look and followed me saying do i need assistance making me feel uncomfortablle .I said are you going to follow me around the store ..he looked me up and down and still followed me so left after saying do i look like a tramp or something ...Strange rude behaviour ..Never again will i come in here
June 2023 by Sheá Panayi
Shocked, been coming here for years and always been fine, the last two times I've had non verbal grunts of rude service and frowning faces from two women there!
June 2023 by Roy Sangster
Very good service from sahand going the extra mile for me
May 2023 by Adam Odor
Surprisingly poor customer service and very little commercial sense. Utter disappointment.I wanted to buy a Madeira Sercial for a coronation dinner, but seeing the 25% discount offer for 6 or more bottles, I decided to do a retro coronation food and wine pairing including some historically interesting wine, adding a few favourites as well to make it six. I am easily convinced into buying more wine. My list was simple:- Franz Reh & Sohn Liebfraumilch: £4.99- H&H 10 Year Old Sercial Madeira: £20.99- Mateus Rose: £6.49- Porta 6: £7.50- Johann Wolf Pinot Noir: £9.99- Laurent Miquel Nocturnes Viognier: £9.99When you check online on Waitrose Cellar, it totals at £44.95 (£59.95 minus £15.00 discount). The Liebfraumilch had no further discount, but it is perfectly fine.Once all scanned at the till, there was no sign of discount on the total. I was advised that wines must be at least £5 'as advertised' (somewhere, but it was not obvious in-store at all!) and I must replace the Liebfraumilch for any discount. I protested that I should get the discount on all the other wines, but the second manager told me that 'discount cannot be added manually and the system doesn't allow'.So I decided to leave the wines there and bought only the madeira, as planned. They let a bigger sale fall through on 1 pence. I wouldn't call it commercially wise. Not including the disappointed consumer.I have great respect for the wine buying team at Waitrose, but all their good work is to no avail if they are let down by the retail team.
April 2023 by EVINA TEMPOU
Unacceptable service! And the customer mannerisms and explanations provided by Mr Kharul and Mrs Maya were at least disappointed! We tried the scan check out and at the end we were stopped for sample check . The machine for the sample check went down 3 times , they got us to the cashier . The final bill was the same as the self scan machine (182,75) and not one apology or explanation on why we went through all this inconvenience and kept us waited for so long ( causing stress and fatigue while pregnant ) . Waitrose service you could do much better with both regarding technology and the customer service. Or at least remove the self scan check option if you can?t manage it!!!!
January 2023 by Kyle Suarez
Its like sainsbury, comeplete products and when i say complete i can buy fish and meat bones
November 2022 by Teresa Ramos
Today I was disappointed, waitrose joined with the cameras in your face,that I do not why they think is okay doing that and taking customer privacy away. Must be a plan behind that and I will not comply sorry.
November 2022 by Aaron Bhugobaun
It's a normal Waitrose. Nice staff, good range.
