October 2023 by Vlad Malofeev
Been in a few times and not once the staff offered help to anyone or seemed interested in customers. The tile displays are decent and selection is better than B&Q but also pricier
November 2022 by Ian McNair
Great Service! Above & beyond call of duty! Very happy, tiles all delivered on time & it was a big order that needed stock moving from other stores, collating at Raynes Park and delivering in one drop. I was quoted 10 days & it was delivered on time, in full, very happy. Special thanks to Dipal & Alan, who kept me up to date, arranged for stock transfers & delivery on Saturday morning. Will be using again when I next need tiles. 5stars*****
July 2022 by ???
I went to refunded the tiles.Daniel helped me. he was super kind and made me happy.always smile:)thank you Daniel
July 2022 by HUNG LITING
Extremely good service delivered by the Daniel today when we visited the shop. He gave lots of good advice and we felt that he was very sincere on teaching us the knowledge of how to tile. Have not started the D.I.Y project yet, but feel confident it will be a success because of his enthusiasm.
May 2022 by Lesley Bailey
Really helpful staff especially Anub & Alan who went over and above!
January 2022 by Gavin
Dipal was very helpful with the additional tiles needed as I had not purchased enough originally, he also found tiles to match some that were needed to make repairs to another part of the property. Great service.
August 2021 by daniela mo
Exceptional service by staff at Topps Tiles ( Robbie) who helped me work out tile requirements, advised me on choices , arranged delivery to suit my needs and rearranged it when I had to call back a few days later to push the delivery back. No fuss, no effort, everything was done with a smile.
August 2021 by cona d
I have paid for my order and was told it was being delivered on Monday (just gone).Unfortunately half the order was sent to the delivery address and the other half of the order was sent to the billing address. I was told by Deepal in the mew Malden branch that he was sorry and would deliver them tomorrow (Tuesday just gone) unfortunately it didn?t happen.I than had to call back and was told they were coming today. I asked for a time as I said I?m not in now (as this was arranged for a day I was in) They said they could call back with a 2 hour window it hasn?t happened!I?ve now had enough and can?t get hold of anyone, I just want my goods or a full refund.This was nearly a £9000 order and it's unbelievably poor customer service.
July 2019 by Jacaby Kevin Ulett
Great Services
January 2019 by Konrad Kamuda
I ordered Christmas gift for my son cause as a customer I spent over 50kk in topps tiles. It was delayed over 2 weeks, I've been there 3 times to collect and every time I heard "tomorrow/ monday the latest". When I finally got an information it's ready to collect couldn't manage it so I came there today. I called them 3:50 that I'm running late but will be there before 4 but whoever was on the phone told me to wait and hang up.
December 2018 by brian Salay-Smith
Clive and Jan were knowledgeable and customer focussed
September 2018 by Sahib Singh
Assistant Manager Mark was very helpful.
July 2018 by Annalisa Ludwinski
Super helpful team especially Karis.
May 2018 by Lili Giacobino
Excellent ! As a designer and property developer I have used Topps Tiles repeatedly and I am always happy with the result. They have a nice range for a very competitive price. The staff is very knowledgeable, helpful and friendly. The tiles looks lovely and I recommend this company to anyone who wants to upgrade their bathroom.
February 2018 by Yu-Foong Chong
Great customer service, especially from the store manager, Clive, who helped me out with a tricky return of some items.
