March 2024 by Anna Vasylyeva
Very helpful and friendly staff, modern self-service machines.
March 2024 by H Kaur
I would like to thank the Manager Angeli and the staff for excellent customer service. personalised service offered by the team which has been great help. Big Thank you to the team Barclays, Richmond.
February 2024 by Piotr A-S
I would like to thank a very kind member of the staff (Angelina?) who was very professional, efficient and kind to us on Wednesday (14/02/24). We are most grateful! ??
January 2024 by JUSTYNA MOSAKOWSKA
Just been there, second time in this month feel like rubbish! Staff on help desk rude! The some person last time! Horrible service
January 2024 by Mark Beaumont
Every time I need to go to the bank it?s shut. What other retail business shuts at 3? Currency desk closed at weekends. There?s always a reason why they can?t do what I want.
November 2023 by Derek Lea
Very helpful and friendly staff.
September 2023 by Sam Smith
There is a severe lack of staff in this branch. However when you finally do get to see someone they are very helpful and pleasant. It is embarrassing and uncomfortable to have observed some customers unable to be civil and polite to staff. One berating a staff member about the air con - on the hottest day of the year. Flabbergasted. FYI - it was bliss - thank you
September 2023 by Richard Skinner
An absolutely useless bank. I have over a £1.5m of cash and assets- yet they?ve turned me down for a £20k new loan. Pushed from pillar to post by their ridiculous see through committee process and had 4 idiots to deal with over a month later. They have no business noise whatsoever- more interested in their own self serving nonsense. Oh , did I mention I?ve been a customer for 30 years with no overdraft facility and always had a six figure sum in credit. You couldn?t make it up. Avoid this uselessness and find a better way. No relationship mangers and idiots who no nothing about anything to deal with. Pah!!!
August 2023 by Cecca Travel
I used this bank many times when used to live here. I never had problems and staff was very helpfull.
July 2023 by Hannah G
I've never seen bank staff count money so slowly in my life. Extremely incompetent staff
May 2023 by lynee garcia
really reaaaly 5 starss.. as all the stuff that I've talked they are very nice and accommodate the customer.. cudos to MR MARK WORDOFF?? ty soo much ??
April 2023 by Oliver Dunnett
The machine kept the money but charged my card and the staff could not have helped less.
April 2023 by Richard Bateman
Aged 64, I have banked with Barclays since I was 13. Prior to Covid, the now defunct Kew Village branch offered first-rate personal service. Unfortunately, there could be no greater motivation to quit Barclays than to enter the Richmond-upon-Thames branch. Whatever time of day you arrive, you will find yourself milling around aimlessly before joining a fiscal triage caterpillar of coughing, spluttering souls bored out of their minds by the interminable wait for the queue to move forward by even one customer toward the podium occupied by the "disgruntled sacrificial staff member of day." Should you ever reach the front of the queue before losing it and departing in a huff (I confess that I have rarely stayed the course), you might if you are lucky be permitted over the threshold into the banking nirvana that boasts an actual counter (usually unmanned), some intimidating looking machines that supposedly do everything but make tea, and a couple of side offices where real staff members dwell but never seem to be available to the great unwashed. Do yourself a favour and stuff your money in your mattress instead.
February 2023 by C Wo
Great and fast service. Clear and helpful. I?m impressed by the great service from Jonathan.
January 2023 by Nothing Iknow-Iknow
I really had a good experience today for opening a bank account from Sofia Feliciano! So moved with the customer service!
