March 2024 by cristina marin
Hello. I have tried a couple of times to raise my complaint via the form in your Richmond site and it bounces back as undeliverable.I am very upset that my experience in your venue was unsatisfactory and also that my claim goes lots anytime I'm trying to put in the website.My partner and I went to Curzon Richmond on the 2nd of March at 4pm for the Dune session and we got E9 and E10 seats.Those seats were completely broken, the upholstery was missing and they were not quite clean. My experience throughout the 3 hours that the movie last was bad and I felt extremely uncomfortable, my clothes got stacked in the seat and the feel was unpleasant. For the price I paid for the tickets I expected a prime experience and what I got was a fiasco.I do understand that the business might be low but with this type of service, believe me it is going to be less. I don't think I will be keen any more in buying CURZON seats for my cinema viewings.
March 2024 by JJ Stephenson
In response to reply from location owner dated 26/03/2023:This was emailed to you via your webform in two separate submissions. No response to the first and the second bounced. You may or may not want to check with your web developer.Original Review dated 23/03/2023:Poor maintenance and no interest in addressing paying ex-customers.Bought two tickets in advance for an occasion to find the seats in question were not the only two in this location that have clearly been given no attention for a considerable length of time.Raised this with the cinema and received zero response.Go to the odeon instead. Care of the venue is well above this place and they in fact respond to enquiries.
March 2024 by Graham Fry
Charming cinema
March 2024 by Stella O
Fantastic cinema experience! I attended to watch Dune Part 2. The atmosphere is cozy, making it feel like watching with a big family. The snack options are excellent, and the seats are comfortable. The only drawback was the distracting location of the toilets right in front, causing disruptions when people went to the bathroom. Additionally, having reclining seats would be incredible!
February 2024 by Esther Winn
Friendly, warm and comfortable
February 2024 by William Owen
Great cinema, friendly staff, would recommend
February 2024 by Pat Corcoran
Such a cosy, comfortable cinema. Staff are always lovely.
February 2024 by Alan
Very nice old cinema. Comfortable chairs, seating for maybe 80 or so.And most importantly a great selection of films!
February 2024 by Nicola Mitchell
I love this cinema, it is small and comfortable, and, as someone who struggles with anxiety, it isn't too peopley . There is a cosy bar area, well stocked . Staff so friendly and helpful. I felt very comfortable there. And the film I saw was brilliant.
December 2023 by Paul Needham
Lovely old-school style cinema. Get a drink and take it in ?
November 2023 by C P
I love the Curzon chain but this is their poorest venue by far. The seats have always been uncomfortable and the sound is simply not up to the standards elsewhere. Nice staff and location but badly needs an update
October 2023 by Ben Howell
Great service and a comfortable venue. Best cinema in Richmond, if this is showing your film don't go to the Odeon...come here instead.
October 2023 by Lynda Gale
Only one screen , staff nice polite young girl made a lovely coffee ,can get cocktails aswell .saw haunting in Venice, very good
September 2023 by Yvonne Payne
Small, but pleasant. You need to know where it is!
August 2023 by John Lechner
As always a relaxing and enjoyable visit to Curzon Richmond. All staff members were friendly, helpful and efficient. Entryway/forecourt area clean and tidy, as arethe theatre and facilities. Quite as off the main street, so quiet and welcome departure from the 'mega cinema' experience.
