January 2024 by Manthan Raja
Well equipped shop. Don?t see why so many clothes are stocked but could be they have better research into this. Food options were plentiful and staff was good.
October 2023 by Cara-Jayne Smithson
Anna was the best sales assistant! Such a friendly lady who helped us so much, thank you Anna!
October 2023 by Umesh Patel
Typical marks and Spencer, not very big.
July 2023 by Simona Anile
Excellent quality of food. Excellent customer service. Variety of products is wide
June 2023 by Fair
Shop open at 8:00 - 19:00, but changing room doesn't open till 10 am and shuts at 4 pm. I'm sure all this makes sense in someone's head.Edit and a quick tip: M&S Kew Retail Park - greater choice, and no one bats an eye when you use the Fitting rooms at any time.
May 2023 by Ria A
My favourite place to food shop! Always well laid out with a good selection for all occasions.Nice option to browse clothes, gifts, cards and flowers on the way in and out. Self check out and aided check out options
May 2023 by Fair to Fair (fairtofair)
Shop open at 8:00 - 19:00, but changing room doesn't open till 10 am and shuts at 4 pm. I'm sure all this makes sense in someone's head.Edit and a quick tip: M&S Kew Retail Park - greater choice, and no one bats an eye when you use the Fitting rooms at any time.
May 2023 by Tatiana Vasiiu
Disappointed and wasted half a day. The Manager Angela's customer service falls short of expectations.Angela, the manager, delivered an unsatisfactory level of service. Her unhelpful and unsupportive attitude left me feeling frustrated and dissatisfied.Receiving excellent customer service is vital, especially during challenging situations. Regrettably, Angela failed to meet even the minimum requirements of customer service. Her lack of empathy and professionalism intensified my frustration, resulting in an overall unpleasant experience.
April 2023 by Esther L
I?m sure not many people leave reviews here for a normal Marks and Spencer?s; but I do have to commend it to be the only place with a washroom that you can access easily nearby in the area!Clean toilet; it is situated right next to the food hall. ?
April 2023 by Skyler Marie Rose
I enjoyed shopping in here this afternoon. They had everything I was looking for. The advisors helped me find what I needed and were so friendly and welcoming. I will definitely be back to get some more clothes.
March 2023 by TIMOTHY ROBERTSON
Disappointing small selection of mens formal wear.
February 2023 by Fernando Gonzalez
Taking in consideration that Richmond is not a big city, this Marks & Spencer is quite big and has everything you need. Food hall is great!
February 2023 by Sophie Spencer
I love M&S but I dint know what they are thinking with the Richmond shop. It is like they picked all the moat fuddy duddy clothing they could. Why??
January 2023 by Conor O'Loan
They need to enforce better against shoplifters.Children have gone in with their parents, watching their parents shoplift, and letting their parents get away - what does it tell those children?
January 2023 by David Leftwich
They were helpful in getting my shopping.
