February 2024 by Carl Sadler
I have been there many times and it is excellent
November 2023 by Jeff Van Antwerpen
I tried to get hold of something other than a computer to try and find out if they had a Makita planer in stock for me to pick up rather than drive there for nothing. After waiting 10 minutes for someone to answer. i gather they are not interested . frustrating. I managed to find one a N &B
November 2023 by Andrew Brooks
Toolstation always seems to have what I want in stock. The App also shows you stock in your chosen store, so ordering online is a breeze!
September 2023 by Ali Ali
Reliable and Trustworthy: "I trust toolstation for all my tool needs.Their products are top-notch, and I've never had any issues with the tools I've purchased here. They stand behind their products and offer excellent customer service. It's my go-to place for anything tool-related."
August 2023 by pete sparks
Ordered click & collect on Sunday, arrived 7.30am Monday & it was closed. Supposed to open at 7am. Phoned customer services and that doesn't open till 9am!! Drove to Brentford to get order. Cost me! What was the reason for no staff at all?Edit. Thankyou for taking the time to copy & paste the generic response. Obviously my custom doesn't mean that much , although you did bother to change it to my name . No reply to why shop was shut. No reply to why phones not open till 9am. No offer of minor compensation for losing time & money.
July 2023 by James William
Great shop, great prices! What more do you need?
June 2023 by Ramelle Le Blanc
Great service today from Aaron Cole
June 2023 by Gazment Tarushi
I went there and the guy with name aron with glasses was very rude I hope no one goes there .
May 2023 by Gavin
I have just witnessed atrocious treatment of a customer. Normally I wouldn?t get involved but the guy behind the counter wouldn?t listen to the gentleman wouldn?t was bringing back a spray can of paint that was like water. The gentleman clearly understood how to use the paint and explained how he hthat is wasn?t fit for purpose compared to other spray paint he had used and explained all of this. The man behind the counter dismissed everything and even walked of halfway to take a personal call.Having just been to the Sheen Branch and had excellent service from Kevin and previously left glowing reviews for two of the staff at New Malden branch I would say I give balanced reviews.Darnil is one bad apple among a company who I feel give excellent service and do actually care about their customers. He had no consideration that the customer clearly had difficulty standing.
May 2023 by Gowell Developments Ltd
Appalling customer service. Full shop of customer and only one guy behing the till. When I asked another member of staff to jump on the till to help his colleague, he turned around and walked off...
February 2023 by Riz Mirza
I needed a rare drill bit and they found it and even made me a cup of tea with 2 samosas
July 2022 by Charles Horth
Good location with customer parking. Excellent customer service, help to select products for white-painted exterior metal furniture etc, need to treat patches of rust. Prices very competitive.
April 2022 by Andrew Davis
Excellent service from Will and Kerry. Thanks both.
March 2022 by Francis Fallon
efficient service as always at tool station.
February 2022 by Tony Bartram
Did'nt have all that l wanted, but the staff are really helpfull and do thier upmost to help
