October 2023 by John C
Awful Service on line and in person. Booked appt on-line, got email and text confirmations and even reminders...Took day off work.. Got to VE shop and no appointments existed as all fully booked and to cap it all the reception young lady just kept giggling about it. Blaming the on-line system and said it's been like that for ages.Have to say it seemed a bit like a joke shop so left and went over the road to Optical Center - who were unbelievably brilliant, polite and so knowledgeable etc. Oh and cheaper. I am so glad that the vision express service was awful allowing me to never go there again. What a shambles - won't be there long with all the competition. Shop around and follow your instincts, this lot don't deserve your hard earned money. I should have read the google reviews before booking, my bad.
October 2023 by Sheveta Mahajan
I have been receiving the worst customer service from Vision express at Richmond. I have been waiting for weeks to get my eyes tested, they kept cancelling my appointment.Also, I have been waiting for weeks to receive my sample contact lenses.Absolutely no concept customer service at this store.
September 2023 by Jay Bee
Nice optician - friendly & efficient. But the other staff are rude and unhelpful, and the shop itself is scruffy with a poor selection of glasses compared to other branches and online.
July 2023 by SAIOA ECHEBARRIA
Terrible service and quality. Don't buy a thing in this place. I have bought 2 pairs of new glasses, and they have bended the metal hinges while assembling them. I have told them that I won't accept faulty glasses and their words have been: 'madam, you are too picky'. Amazing. They are not only total incompetents technically but have the worse customer service. Terrible experience. Never again.
July 2023 by James Fountain
The store bright and the staff very friendly and helpful.
July 2023 by Sarah Walton
Very unprofessional and took long time. I can?t even see clearly with my new glasses. Wasted £600+! I would rather go back to Specsaver or Boots optician. Very disappointed
May 2023 by Pav Bassi
Absymal customer service. I called when I was 5 minutes away to explain that I was running late due to traffic incident. I was told to try making it in asap. I got to optician 7 minutes past my 2:15pm appointment. The gentlemen on reception went into speak to personnel in the back room and returned within a matter of seconds to let me know what I arrived late, it my fault that i cannot be seen todayThere were no other customers waiting!!! I explained I was late by a mere few minutes. I work with clients, and I would never consider my client 'late' if they were 7 minutes late, would you? Or atleast I would give my client a grace period of 10 - 15 minutes in order to consider that there are other clients to be seen.Funny how they make you wait, never see you on time, yet that somehow has no push back on timing?
April 2023 by hua wang
Booked online, the day before appointment called to say fully booked. Tried rebook for another week, day before called again saying "we don't see age 4"... How simple is to add this when accept online booking!!!
April 2023 by Braj Sengar
Reached for the appointment on time but guess what, it's cancelled, they claim they called me yesterday but they could have sent email or a text message if I wasn't reachable, or called again....
February 2023 by Ahmed Shaikjee
Do not waste time making a booking at this branch. I made a booking in person and then amended it via the online system. The online system confirmed my booking was amended to my chosen time. I then received a call a day before the appointment only to find out there is no availability and that I need to rebook to another day. There are plenty of other places for an eye test.
February 2023 by Muthla A
Absolute impeccable service from the optometrist Salima & optical assistant Omar todaySalima was so meticulous & thorough with my eye test and made me feel at easeOmar was incredibly helpful, friendly & had amazing customer service & helped me find glasses that suit me so wellThank you both & vision express Richmond, I am so impressed with today's service!!
January 2023 by Amber Richardson
Friendly and welcoming staff, calm and clean shop and an optometrist that was so kind and patient in explaining things. The best eye test I've had.
October 2022 by Yana
Unreliable serviceI have used this brunch for several years. But the quality of service has dropped dramatically. I went to make an appointment to check my vision because a dark spot had formed in the eye that interfered with my vision. After reviewing the system, the optician said they could take me immediately. They did a scan, and halfway through, they told me to wait a few minutes. 20 minutes later they said that, unfortunately, the optician is now busy; she was going on her lunch break. They said to come in the evening. I made the appointment the other day before work. The appointment has been confirmed. On the day of the visit, 15 minutes before the appointment, they called me and cancelled the appointment again. Very disappointed.
October 2022 by Vanesssa Edwards
Great service. Visited vision express and Daljit was helping me. I had chosen a nice frame n got it made. She also helped me to repaired my 2 old broken glasses . She rang me the next day n told me it was ready for collection. Highly recommended.
August 2022 by Lorna Hopkinson-Hall
I received fantastic service at the Richmond Branch. Rodit was especially helpful and I'm delighted with my new glasses.