March 2024 by Tynka Mills
The food was great, but the waiting time is absolutely ridiculous.
March 2024 by Mandi G
I went for a casual dinner at one of my favourite Japanese estaurants. I?ve had Wag?s more times than you can imagine.This is the first time I?ve gone to the Richmond branch, and it was a good experience.The food was good; we had the Chicken Hot Pot, Wok Greens, Tama Squid, Kare Burosu, Prawn Kushiyaki and two green teas.I believe our waiter was new, as we had a couple of questions about allergies as wanted to try something different and he seemed a little unsure, but he did go and seek advice from his colleague. We all have to start somewhere! He, however, forgot to tell us, ?Your food will arrive at different times,? which I know is a standard line for the Wag?s team to inform their customers.The service itself was a little slow, as the food came out very slowly, but the green teas came last after having to ask for them towards the end of the meal.
March 2024 by Cris
We used to love this place, and my daughter started loving it as much as us, regular visitors. Lately has been disappointment after disappointment. Lost order, cold food, and much more I don't even have the time to list. I really don't know if it is the staff, the priority to take aways, don't know but twice in the last two months we got the money back. Such a shame
February 2024 by Prav Prav
Very disappointed with Wagamama Richmond. The delivery time kept updating and was delivered very late in the end. On top of that, the food was of.very poor standard. The mini yasai chahan was half the portion size than usual. It was a joke. It was hardly enough for my 3 year old who is not really a big eater. The firecracker curry was very dry, there was very little sauce. It was not pleasant to eat rice and dry tofu. I had also requested for cutlery but cutlery was not included. For a restaurant that charges more than other good restaurants, it was totally not worth it. Btw this is not the first time this has happened. Thought things would be better this year but it has only become worse.
February 2024 by Laith Nurie
The staff were attentive and sweet, shout out to Abi who recommended the exact thing I wanted ??, hope the staff are well paid ??
February 2024 by J J
This is the most disappointing experience I?ve had at my favorite chain restaurant. My baos were half warm half cold and overall everything seemed like micro food reheated not made fresh which is the impression I get at other locations. I didn?t complain because I was in good company and didn?t want to spoil our time out but I won?t go back to this one. Putney, Canterbury, Wimbledon are favorites but Richmond Hill needs a reset to really represent bowl to soul sincerely. Hopefully they will!
February 2024 by Gurkirat Vig
Food was incredibly bland. The chicken ramen had a broth that tasted barely different to hot water. The tastiest thing on the menu were the Yakitori, and only because of the sauce the little skewers were dunked in.To top it off it took us 5-10 minutes of waiters just walking passed, as we took turns raising our hands, to just give us a bill. The first waiter literally just pointed to a QR code and said "you can pay online" and walked off. My mate had to get up to get someones attention and they gave us a proper bill without issue at all.The food is NOT Japanese. It genuinely gives the impression that someone saw pictures and vague descriptions of Japanese food, and did the bare minimum to achieve resemblance. Huge disappointment.On top of this a starter, main, and drink (nothing else) came to over £30 (per person). This is the price range for MUCH nicer, actually authentic Japanese restaurants - this experience was worth perhaps a quarter of this. Not an exaggeration, the food is that bland and flavourless.
February 2024 by Shereen Abrahams
Enjoyed the good and the chillie margarita ?
February 2024 by Rajesh Taneja
Vegetarian options: Vegetarian Firecracker
February 2024 by david xerri
As others have said some food comes out over 10 minutes after other. when chasing it up Some staff were ok others just stood smiling saying ?that?s how it is? Couldn?t believe it. Luckily it was my meal, not my children?s, although they didn?t really want to eat without me I doubt we?ll go back.
February 2024 by A Davison
Friendly staff, a nice hustle & bustle atmosphere. A decent portion of rice! ??
February 2024 by kadir erol
We had nice launch with my daughter. Max is a great host we definitely will
February 2024 by Martin zbk
Nice restaurant ?
February 2024 by Ekta Sangha
Been here a few times. Staff are very friendly and helpful.
February 2024 by marek tkacz
Fantastic food , nice, friendly stuff . Great atmosphere ? ?