December 2023 by Nadiya Sadzak
Parking is very inconvenient, if you car is a bit longer it's hard to navigate. The order in the store " is not user friendly".
December 2023 by Steve Smithwick
Heart and base of Richmond shopping. Good carpark and great position in the centre of Richmond.Well kept and stocked friendly Waitrose
November 2023 by Jack Leeson
Shocking renovation. People with full trolleys going through the check out when people with one or two items wait behind into the entrance way to the shop. The gap between the check out counters makes it hard for the workers to move in between. Please sort this out before Christmas.
October 2023 by Eliza
Hello - daily visitors to the store - the new self service area is extremely chaotic and not efficient - why the change?? Trolleys should not be allowed in. We used to check out in 1 minute now it?s 5 staff are always lovely though - just need to be more confident in directing traffic!
October 2023 by Peter Sigamoney
You can buy waitrose essentials range, which I have found better quality than a lot, and work out cheaper, not saying cheaper than then the cheapest, but quality is good
August 2023 by Thomas Maufer
Maybe they'd earn that extra (fifth) start off they could keep their shelves stocked. I know, supply chain. Right.
August 2023 by Cecca Travel
Average Waitrose, clean full of good options.
August 2023 by M Kennedy
Please please sort out your storage facilities. Just thrown away another entire pack of berries, bought yesterday and kept in the fridge! Your fresh produce goes mouldy very very quickly. Keep binning fruits and vegetables, breaks my heart and it?s certainly not cheap. I will shop at M&S until you sort out your premises.
July 2023 by Kejun Zhang
I went to buy my store yesterday. A white lady came over at the checkout. But my things were not packed yet. The UK is a country where you have to queue for everything. Everyone should know. I am dealing with this When I was talking to a lady, a staff member came over and directly accused me. I was very shocked. I think Waitrose should seriously train your staff.
June 2023 by Tamanah fayzan
I went into the store today at 15:00 to buy a bottle of water. I was with my 6 month old son in a stroller. I was in a hurry as he was crying as I really needed to feed him. I grabbed the bottle of water and somehow I completely forgot to pay. As I was leaving the store I felt a a man pull my bag in my shoulder. The shop assistant physically assaulted me to prevent me from walking out of the store with a 70p sparkling water. My first response was shock and I apologise immediately for having forgotten to pay. I explained that I must have forgotten in a hurry to leave. The shop assistant (not a security guard of the store) grabbed the water bottle from my hand. I was very very shocked. I am still shaking. He caused me so much anxiety and distress. I explained this to the store manager. No one apologised to me for the shop assistances behaviour. I have never been subjected to such behaviour. I was not called back into the store calmly to ask what had happened. I am a petite women I did not make a run for the doors with a bottle of water why did he feel the need to grab me so harshly? I currently very upset about this whole ordeal.
May 2023 by Ria
Clean store and fast check out. But I noticed staff at the till was little not too friendly, other than that it is a good store.
April 2023 by Victor A.
I always like shopping in Waitrose, especially because the profits are shared amongst the workers (Partners). If only doing a quick top up shop the parking is difficult because it means either parking on a meter or having to spend the minimum amount to get validated parking, some branches such as Ealing have a free car park.Good thing is the free coffee is back and I hope the free newspapers return as well.
April 2023 by Ernest Braimah
Parking...great service..reasonable prices for good quality food items...
March 2023 by Matthew Tanner
Have often had issues here with the car park and staff being difficult and rude.Today someone accused me of stealing my shopping and then when I presented my receipt he realised he had made an error. He then suggested I was acting very suspicious and that he thought I was going to steal the basket?? I remained polite but he was extremely offensive to me. I was humiliated in front of a lot of people.
February 2023 by Sophia T
Probably one of the worst Waitrose I have been to. Staff have always been rude. One member of staff accused us of looking ?suspicious? even though we had just paid and showed him our receipt. Waitrose management should train staff better especially with the amount of money I spent on a single piece of fruit!
