September 2023 by Robert Adlington (M0BOB)
This store is located over two floors. A range of sofas are located on the ground floor and beds are on the first floor. They also sell a few wardrobes. The sales staff were friendly and helpful and they weren't pushy. The store was clean and tidy during my visit.
April 2023 by Shivangi Yadav
Great staff and reasonably priced products though some were not up to the quality but overall nice experience.
April 2023 by Charlotte G
Traveled here with the intention of buying a Hypnos 03 mattress, walked upstairs to a completely uninviting atmosphere with a group of employees sat down huddled in the middle of the store, talking loudly with each other and having banter, most on their phones not even looking up, some glancing at us but pretending we weren?t even there as we looked around. Clearly nobody had to desire to help us, so we wandered next door to Furniture Village to happily find they also sold Hypnos and were expertly assisted into making a purchase there. Glad our journey to Romford wasn?t wasted in the end ??
April 2023 by Paul Moon
Visited this retail park to look at sofa, etc. I recieved a parking ticket for staying over 2hrs. Never again.
February 2023 by Siva Kumar
Good place to buy beds. Comes with 5yr guarantee which is included in the price itself. It is not the case with many other companies. My only feedback to Benson's is to add more colours and styles to the beds.
October 2022 by Sunny Plaha
Bensons canceled 1st time, 2nd time only half stuff came, 3rd time again pillows outstanding, and guys could take up one of the large boxes and where not willing to open the box and take the stuff up. 4th time redelivered the same box and left it in my hallway on ground floor. I stripped the box down with my wife and simply took the parts upstairs and still there are pillows outstanding. Not bad Bensons from early 1st delivery was on July approximately 9th and now it?s 30th September 2022 and still can?t get it right. Never again Bensons. Thank you
August 2022 by Christian Allington
Friendly, helpful and efficient. I simply wouldn?t have received the same levels of service from an online supplier.
July 2022 by Mukund Pandey
Worst services DO NOT GO FOR THIS BRAND. I am waiting since april 2022 for my order and still no clue now finally last 15 days trying to connect with them to cancel my order and this is also not happening. I will never ever go to them in my entire life.
July 2022 by Dipan Patel
From the moment I made my order to the point it was delivered, the entire service was nothing short of horrendous.
June 2022 by Mandi Kaur
Had the most amazing service in store in December from the manager! Taught us so much about the mattresses and gave us our time to decide. Couldn't ask for a better experience. Delivery date was adjustable which really helps with moving to a new build.
June 2022 by Lady Ralph
Well if your looking for a bed I highly advise you to shop in another store ! I ordered a Tempur elite mattress! And divan bed! I Was not told before we placed the order that we are looking at 3 months ! Only once the finance went through ! Next was given a date any ways 6 weeks down the line a payment comes out from the finance comes out??? Even though we have not received the goods ??? Basically telephoned the shop someone in the Romford store told the finance company that the order was delivered and marked to ! Well that?s not all my order after 3 months was ment to be arriving this Thursday taken and disposed our old bed frame to receive a text to say your order is delayed and it?s not arriving on Thursday at 18:00pm when the offices then closed ! No phone call just a text !!! You can imagine our frustration at the way we have been treated ! Order was cancelled yesterday I now have to speak to the customer service team to make sure that the finance team have cancelled our order and try to obtain the payments back that they have taken !! Please avoid at all costs !! Bensons are the biggest headache and they never return your calls
June 2022 by Mike Lee
Helpful and friendly staff..Still aint got my bed delivered after 4 bloody months. Watchdog did a story on them. They not delivering when they say it be due. My delivery been cancelled twice now and then rearranged. My star rating is now dowm to one.. Useless
March 2022 by Sandy Madhvani
Jamie is the best?my 2nd visit and he looked after us so well?great service and a honest man?thank you Jamie regards Sandy Mad
March 2022 by Plim Plum
Polite and knowledgeable customer service. Got a free topper and a duvet. Nice shopping experience, especially compared to the dfs next door.
January 2022 by Kimberley Spurr
Great service from the staff at the store very knowledgeable & friendly going that extra mile. Was kept informed as to when my bed base was being delivered right up to the moment of delivery and delivery men where courteous & helpful also carried the base upstairs for me.Would highly recommend Bensons for Beds to both family & friends ??
