January 2024 by stephen nottage
We were greeted by a salesman called Iqbal. He was absolutely brilliant at showing us the different type mattresses that were right for our choice. He made us feel at ease and he answered all of our questions. A great experience.
January 2024 by Natasha Marie
I visited dreams Romford , I?ve just ordered my bed I was served by Yazz she was so helpful all the way, very good advice nothing was too much , she showed us all our options ,going by what we wanted . Yazz kept us updated on all promotions in store etc without being pushy, which was a great comfort , if I ever need another bed I?ll be going back to yazz because the information she was giving us snd help was amazing . Thank you yazz natasha and Chris
December 2023 by Patricia Allen
My husband and I recently visited Dreams Romford store. After browsing for several minutes Martyn approached us and the first thing I noticed was his calm manner. Pushy salesman put me on edge and I usually leave empty handed but this wasn?t the case. His wealth of experience was obvious from the start and there?s no doubt he knows his stuff.We hadn?t bought a bed for 9 years so his patience and thorough explanation of what we needed was spot on. We looked at three possible options and he didn?t push for the most expensive but advised on the right one for us.We ended up buying the bed he recommended. His professionalism carried on through the payment process with him offering his advice on, insurance, delivery, bedding etc. He explained all options and made it a very efficient and simple process.I would highly recommend a visit to this store.
December 2023 by Raymond Pretorius
Salesman: Martyn - Excellent product knowledge and customer service.The mattress was bought on Saturday, and I will be sleeping on it tonight, Tuesday.Delivery was on-time, and I received a courtesy call before.
November 2023 by lebby 11
Great experience- went in to have a look and came out buying a bed & headboard half price! Thanks to Iqbal for his help and generosity.
October 2023 by Cliff Barker
Nice store lots of beds and Mattress to look at friendly staff. Got what we wanted would go back.
September 2023 by Walid Qayoumi
Highly recommend visiting this store and speaking to the salesperson Iqbal. You?ll get an honest and professional service. The dreams team know what they?re talking about and the prices match anything online
September 2023 by Ben Manku
Excellent service and advice from salesman at this store. My son and I went to find a decent mattress and we were not disappointed. Thank you.
September 2023 by Lisa McCaffrey
We were served by Iqbal, execellent customer service, execellent knowledge, explained all the different types of mattress and we found the right comfort for us. Left happy.
May 2023 by Michael Lardner
The service and support from the staff at this Dreams store has been absolutely first class. Every question professionally answered, advice freely given and total customer satisfaction.
May 2023 by Jerry Green
Easy to park. Sales assistant was very friendy and helpful.
March 2023 by E.
Not Dreams, it's a Nightmare. The bed is overpriced. The material used has not a good quality, and the crew that delivered was not studious. They damaged my walls. They denied it! Totally dissappointing. Also, I have bought this online and couldn't have any chance to touch the real bed before. So photos would not tell you everything online. Especially, the drawer handles are so weak and razor sharp. You can injure your leg. Yes I bought it on Black Friday with discount but I don't pay it with Monopoly Money so it has a price.£1,035.00! As a customer, I have a right to get good customer service and product. The discount you made would not make you right! This product and service don't deserve this price. Would never recommend it.
March 2023 by Evrim
Not Dreams, it's a Nightmare. The bed is overpriced. The material used has not a good quality, and the crew that delivered was not studious. They damaged my walls. They denied it! Totally dissappointing. Also, I have bought this online and couldn't have any chance to touch the real bed before. So photos would not tell you everything online. Especially, the drawer handles are so weak and razor sharp. You can injure your leg. Yes I bought it on Black Friday with discount but I don't pay it with Monopoly Money so it has a price.£1,035.00! As a customer, I have a right to get good customer service and product. The discount you made would not make you right! This product and service don't deserve this price. Would never recommend it.
October 2022 by James Aslam
Given 5* as sales man was very nice guy helped us as much as he could but we got a better deal down the road...
August 2022 by Daniel Healy
Two stars is to be nice. Typical bold matress sales man tactics. Guy was very confident kept talking and made us feel uncomfortable, we wanted to leave. Then at the end mentioned that the prices will be changing in coming days which is also a pressure sales tactic, these things are so old school! Also dreams policy is no return just exchange which is off putting especially if you are not happy with the matress. Online stores generally have a 100 day return policy. Although he wanted to convince us it's all about how your body feels, to me, I have to sleep on a mattress for a while before I can say it's good. He didn't agree of course ? (we did not purchase anything, despite customer care replying to this with a fake order number)
