December 2023 by Gordon Barber
Could not fix my phone without sending it away. Not what I wanted.
December 2023 by ginnish arora
Went to this store 2-3 times but always same kind of discriminative behaviour observed multiple time, if you ask them any thing more than one time they will stop attending you said something and sold completely plan to my wife, we got to know after months when we spoke to the customer care over the phone.Again same thing happened today i went there to collect my sim and guy was interrogating me like i came to the police station. Very bad experience and rude staff.
November 2023 by Ben Soobrattee
great customer service from Zahra, would definitely recommend. helped me a lot with the repair process. Also great support from Jack and josie when I picked up my phone.
November 2023 by Les Binder
Very helpful and knowledgeable staff who spent time arranging my broadband and mobile switches whilst taking the time to explain clearly every step. Indeed it was the staff who identified how to save me money.
August 2023 by Clive Smith
A knowlegable young lady served us with nice attitude free parking on a Sunday !!
August 2023 by Ingrid Walters
Had a great experience in Romford EE recently....Alex served me , at first he was not smiling, but once we started a conversation he was ever so helpful and explained absolutely every detail to me Looking forward to getting my phone
August 2023 by paul Tubero
i went in here to enquire about some thing. very prompt to assist you & helpful staff. polite and keen to offer you EE tarrifs.
July 2023 by Darioj Wokorach
The EE Customer Service Team In Romford Is absolutely Amazing. Lead by a Great Manager Tayyab. Asim dealt with my insurance claim. He was quick, efficient and effective. Tayyab accommodated myself and many other customers simultaneously as well Alaa & Sabrina. The atmosphere was Great. I am defo a happy customer.
July 2023 by Hanora Stokes
Super service,very helpful staff. T and Sully sorted the problem which the person I spoke to on phone from BT was unable to resolve.I can now send and receive emails.Thesecstaff are an asset to EE.
July 2023 by Dara Khaled
Tried to rip me off one of the sales guys, it clearly says how much to change a screen on their website and than his saying 3 times the amount.
June 2023 by Kathleen Wright
Very njce staff and extremely accommodation
June 2023 by Tony Terry
EE Romford branch, some of the staff need to be customer care & service friendly as I recently found & seen they are clearly not.Couldn't be bothered to assist me transferring my data from old mobile to new, said ' do it yourself ' as it takes ages! only happy to do new deals sell new devices & packages but other than that they're not interested you!Told me I can't cancel my new two(2) contract even within fourteen (14) leanency period. This is totally unacceptable behaviour! A very dissatisfied customer.
June 2023 by Alan Burkey
Staff are fine and friendly/helpful. They need to ditch the dreadful "muzak", which makes it difficult to hear what the person was saying, important when negotiating a new deal ... I needed a beer after a visit here!
June 2023 by Jay Ali
I had a highly disappointing experience with EE Romford. When I visited their store, I was given false information and convinced to purchase an esim plan, only to realize later that it was a mistake. Despite their acknowledgment of the error, they promised me a refund that never materialised. It has been a frustrating two months, during which I had to make numerous phone calls, only to be given false promises of a call back. The lack of any confirmation regarding the refund has added to my disappointment. Overall, my experience with Ee Romford has been marked by misleading information, unfulfilled promises, and a complete lack of customer service.
June 2023 by Jacqueline williams
Great service from Jack today, really pleasant and helpful and sorted transferring my data over to a new sim in a short space of time.
