October 2023 by Jetinder Sira
HSBC in Romford Market use to be Midland Bank (before HSBC bought Midland Bank in the 1990s).Up to 2022 HSBC Romford Market use to have bank clerks with counters for you to deposit/withdraw cash etc but sadly since 2023 these people have been removed.Now it doesn't feel like a real bank because in real banks you have bank clerks with counters for you to deposit/withdraw cash etc from.Now the nearest HSBC branch with bank clerks with counters for you to deposit/withdraw cash etc is in Barking.....Its barking mad, its crazy to have it only there in east London and no way am I going up there just for these services, some high up over paid managers in HSBC's UK head office made the silly decision to remove bank clerks and counters from HSBC Romford.Yes you have machines to make/withdraw cash but the machines can't handle bent/old/crunched up/partly torn notes and can't really handle cash..i.e.The machines won't let you swap £2 of 5p coins for a £2 coin etc.The machine won't let you swap bent/old/crunched up/partly torn notes for new flat ones.Which you could do in the past when you had bank clerks with counters.--------The staff are great and I have no problems with them.--------In the past HSBC bank staff looked smart with men in shirt and ties and women in proper office clothes, so you knew you was at a bank and dealing with bankers.But now their new uniforms look more like clothes which Ali-G or rappers would ware rather than bank workers, so it doesn't look right and can be off putting.The new uniforms are not the fault of HSBC Romford, they are the fault of some manager high up in HSBC's UK head office making a silly decision on what clothes HSBC staff should ware in 2023.--------Other banks in Romford have bank clerks with counters but HSBC doesn't and you feel like you're 2nd class, you feel like you're missing out on this service and that?s not nice.The lack of bank clerks with counters is a huge negative for the branch.The bank manager has got to talk to head office to get this reversed because its not fair for some Romford customers (who are not very technical = can't use the machines) not to have access bank clerks with counters to deposit/withdraw cash etc from.
September 2023 by Dr Uzi
Buy bitcoin avoid banks at all cost they use your money to fight wars and oppress the poor buy bitcoin now be in charge of your own wealth move around the world freely without any body controlling your money avoid fiat currency
July 2023 by Racz Andrei
Nice staff polite
July 2023 by Richard Olatunji
I was told that 2 credit cards from the same bank is not possible, yet I applied via my app for a rewards card and it was approved in minutes and ready to be used on my Apple Pay along with my existing credit card. The female clerk who served me does not have the product knowledge to provide to customers and she also gave me bad advice previously for my mother.
July 2023 by Ishan Fernando
A nightmare to open a joint account with my wife I have been in 4 times in branch and non of the staff members have been helpful. Just wasted my time and I took my leave days for something useless!! Useless staff!! Better for you guys to be more specific with customers!!
July 2023 by Sarah Brett
I was very happy with the service Karen D provided at romford. She helped me open a new account, polite and efficient.
April 2023 by Geneva E
Came here to transfer my trust fund to my main account and as I just turned 18 I was feeling a bit nervous to do all this alone but they were lovely and helped me with swiftness also had to get my name changed on my bank account and they helped me with that aswell
December 2022 by Daniel Healy
I went early on Monday to miss the crowd to do some important changes and Andrea and Sachee really helped me and my parents get everything sorted, and did it really quickly. Very thankful for their service, thankyou both!
October 2022 by Anternette Burgess-Lewis
Very polite & helpful staff. They go over & beyond to service your needs.
August 2022 by Peter Bennett
Usually not busy, staff helpful and kind.
June 2022 by D Grewal
Hardly any staff, people being forced to use machines or bank else where. disgusting, basic query's cant be answered no managers available and business managers have no idea what to do as they still working from home. when you call the business number, calls not answered for a very long time, so far 1hr 47min, then you get transferred from department to department on for them to disconnect the call..
February 2022 by Dan Bell
HSBC has closed its counter. Its now just a building full of ATMs and 'places to talk', which is handy as I'll need to talk about closing my account.
January 2022 by the diamond goldsmith family Thach
Staff need be pay more effort. Less sit n talk around to echother. There r 4 5 of them but no one actually helpfull.i hv wait like 1hr to get see someone which so annoying.
December 2021 by G H
You bright my day with your professional behaviour and good communication.....Thank you for all your help today ...
September 2021 by Philip Reader
Staff very helpful and polite. Special mention for Gemma who helped me to install the banking App and was very patient. I had made a mess of trying to do it previously, so we had to start from scratch. Pleased with service.
