January 2024 by Kevin Webster
Excellent service highly recommend the whole team was great
December 2023 by maresa collins
I had my eye test in October as was having double vision and new glasses prescription didn't resolve it. I went back and saw James who confirmed I needed prisms. I waited a couple of weeks, went back ordered new glasses with prisms, at no extra charge and they came back very quickly. Appointment availability always good and they see to their customers quickly. Thanks again.
December 2023 by Sandra
I was listened to and explained the results in a way I would understand. The fitting was excellent she altered my glasses three times until she was happy with how they were sitting on my face.
December 2023 by Janine Padmore
I booked an eye test , before I booked the test I asked them if I can bring my designer frames and I was told I can . Got to the appointment today , I asked again and I was told they don?t use outside brands it has to be their brand . The woman was not polite at all. What a waste of time . Can you take me off your mailing list please .
December 2023 by Fakhara Majid
My experience was amazing.i had eye test . They done their job very well.
November 2023 by kathleen daly
Absolutely first class service , from the Receptionist ,who made my appointment to the staff and Optician, I was treated so nicely.Thank you
November 2023 by Joe Butler
Went to get new glasses without an appointment, they fitted me in tested my eyes and got me the best deal on my glasses
November 2023 by virgo Tami
Amazing experienceVisited twice. Online appointment booking was quick and efficient.Booked appointment for my mum. When we came to the appointment , the staff who were in front were really friendly and welcoming. The Optometrist was really good on both visits. They informed me about my mum eyes and made clear that I understood. I felt valued. Great Service. Would recommend
November 2023 by Sheni Calvin
Was greeted upon entry and whilst my appointment was 10 minutes early, I was seen immediately and my appointment was very thorough. Definitely faster service than other branches
November 2023 by Beaver Undercover
Walked in with loose lenses. Walked out with loose and damaged lenses. I think the plier slipped. Gave one star because there were no charges.
November 2023 by Tanya Robinson
Professional, reliable service, customer service excellent. only one thing, would like to see more brightly coloured frames!
November 2023 by Corinne Simmons
Very Caring staff. A busy shop and a little noisy and distracting at times but cannot fault the service
October 2023 by Haleema-Sadia Hussain
Staff are all kind and give great advice on glasses and contact lenses. If you are looking to wear contacts, you should come here!
September 2023 by irene woodburn
Glasses were bent so wanted them straighten. Assistant said if she broke them while she tried to straighten them the shop would not be liable. What a thing to say to a customer. The Glasses were just over a month old .maybe should not sell poor quality glasses.
August 2023 by Mgbike Chidi Vitus
Very Customer friendly!I used their Colchester branch last summer and the service was top notch.I have switched to their Romford branch and I was thrilled with their friendly service and awesome Customer service.
