December 2023 by Khuram Farooq
Really poor customer service in the Romford branch, went in to enquire about a holiday package & got told that they were really busy as only 2 of them in despite both sitting behind the desk without any customers. Told they can't help me & to go online. Walked over the way to Flight Centre who were amazing.
September 2023 by G.M
I knocked on the door today before closing time and was shocked to find it closed so i tapped the door and the guy with glasses and blond lady did not even get up to speak to me and gave me a dirty disgusting look as if to say go away. .. very unprofessional ? if you state you close 5.30pm that's what a business does.. won't be going there and I will spend my money somewhere else and its for 3 families so you lost the company alot of money.all becauseu wanted to leave early.. ...... ...
August 2023 by Paulie
Went in to the store to get a brochure and the member of staff said, yet again, they didn?t have the brochure in so I booked my holiday somewhere else.It?s happened a few times.Shame really because the staff are friendly and knowledgeable and the holidays I booked with them in the past have been good.You need to sort your brochures out or people like me will look elsewhere to book their holidays.
June 2023 by Denis Shanahan
I had Nicole book my holiday and she was amazing took care of everything highly appreciated highly recommended
May 2023 by Susan Sullivan
The staff were all so friendly and lovely. We was served by Nicole who was absolutely amazing and helpful. Nicole helped us pick a beautiful place for our holiday!!
April 2023 by Kevin Fuller
A BIG thank you to both Laura Fuller & Barbara Jackson who's help and knowledge concerning my cruise booking made the whole process so easy will definitely use this store again ! Well done
April 2023 by Lisa Draper
Thank you so so much to Nicole Barton at tui romford Essex branch, who went above and beyond to help us get something back as a good will jesture for a change in flight which has delayed us as now getting home near midnight and having to pay extra money for taxi and loss of wage, thank you again outstanding service from Lisa & Dean. X
March 2023 by Susan ?Susan? Fair
I went into Tui in Romford today to book myself and my husbands holiday to Mexico, I spoke to a lovely lady called Nicci, who helped us pick the perfect destination for our anniversary, she spoke about all the different excursions that you can do. She was very professional and helpful. Would come back to book with her again.
January 2023 by Lisa Lowe
We have booked our last five holidays at Tui Romford mainly due to the staff being so great. Today we booked with Ella. From the minute we sat down Ella made us feel like nothing was too much trouble. Her knowledge of the areas we were looking at was brilliant and we didn?t feel rushed like some other high st travel agents make you feel! She is very friendly and personable. It was a pleasure booking with Ella today and I will certainly be looking forward to booking g my next holiday with Tui in the Summer.
January 2023 by Rosie Bissett
I have always had very good experiences when booking holidays at Tui Romford! And I book all my holidays with them. I would highly recommend. Myself and my friend have just booked a holiday for April 2023 with our partners (we booked on Sunday over the phone). We spoke to Kelly on the phone and she was absolutely amazing. We didn?t feel rushed and she was there to help us with every step and every need that we had to ensure we have the best booking experience as well as the best holiday deal. I cannot thank her enough for her great customer service - it was smooth and enjoyable. We are now very excited for our holiday! Thank you so much to Kelly and the staff at Tui Romford :)
January 2023 by Gary Hounsell
Today myself and my partner ventured into the Romford TUI branch to be greeted by Ella - well what can we say about Ella, she patiently spent hours with us to ensure we booked our dream holiday.Nothing was too much trouble for her, from jumping onto trip advisor to check out different hotel revies, with us changing our minds last minute and wanting another hotel. She was easy to talk to knowledgeable, patient and super friendly.We felt in safe hands and just booked everything in one go including the hotel for the night before our departure, insurances, seats and all of our day trips and lounge access. This was solely down to the fact that we instantly connected with Ella and trusted her to guide and organise us through everything.Ella went through each element ensuring that she gave us copies with all key information highlighted. We were offered tea coffee and fed chocolates :)Shout out to Barbara as well who also was professional and super friendly and jumped in to assist us as well.These girls in the Romford branch are top notch and deserve special recognition - they made us feel valued and special!! if you want a non-pushy and honest service I strongly urge you to pop into the Romford branch and specifically ask for one of these lovely ladies......... Roll on May!!!!
January 2023 by Yvonne Williams
Went in to store to get a idea of a holiday sat with Nicole and am now off on holiday in the summer she showed me all the great deals and even matched the web with the extra discount as normally I am a on line customer but thought as shopping in town would pop in store glad I did great service all the staff was chatting to me there names was Laura , alina and Nikki thank you team
December 2022 by Danni Jade
Called up the Romford branch as I wanted to book a holiday but wasn?t sure where to. A lovely lady called Nicole was very helpful and she found the perfect place for us. Thank you for your recommendations and the great customer service!
November 2022 by simon spelman
My wife and I we?re looking for a trip to the Balearics but was unsure where was best for us. Nicole took us through the options and recommended Menorca as most suitable. You were spot on as we absolutely loved Son Bou and are planning to return next year Thank you Nicole
November 2022 by Rick Spenceley
Had a friendly welcome when I entered the store, the guy that served me was very knowledgeable and made some great recommendations for my holiday. I booked straight away and will defo return to book my next holiday in the Romford branch
