February 2024 by Paul C
This is a review on how bad the staff at vision express liberty Centre operate with their customers, their attitude is dam rude and unhelpful, my daughter had purchased glasses from this store with a supposedly a scratch resistant lens?s and paid an insurance of £30 to cover any damage like scratches , but when she attended a white young girl who works their start trying to tell her and me that she needs to pay another £30 which is totally rubbish as they are over charging people and braking their terms and conditions as they did not explain this to my daughter when buying the insurance policy for the lens?s, i will be taking appropriate act against version express with the omnibus man and trading standards , as the manager of this store must know what his staff are doing , and will also be getting in touch with their HR office and make an official complaint about this staff member who?s name i will not mention at this state ,
February 2024 by Hyper Star
Just wanted to look around but felt very pressured by the assistant to buy something and talk about insurance plans when I only wanted to browse around first.
November 2023 by Albert Mutton
'We don't do ears, sorry.' Put the phone down without even a goodbye
October 2023 by Val Meleh
Rough customer service. Coming there you have to tell them what product you need but not them offering different options. Every description must be pulled out.Alway grumpy face!
October 2023 by luiz orlando
My first visit at Vision Express for my glasses was exceptional!!! Services was excellent, all of them had a collaboration, amazing performanced!As an entrepreneur and a founder /CEO with my businesses... I love staff who are very attentive with their customers...especially to Ms. Kara, Mr.Ian who took the measurement of my glasses, Ms. Melissa who was the opthalmology specifically explained my eye test...Staff who are like them should get the best...They are the life of the company...I definitely come back again... Thank you so much guys...Mrs. Sylvia Molina Orlando
October 2023 by Maggie Hall
Very good service with everyone. Best opticians I've been to.
October 2023 by ellen singh
Such wonderful service quick efficient pleasant knowledgeable staff
September 2023 by Alisha Rehman
I booked an online appointment to discuss options for contact lenses. Over the phone I wasn?t told it would cost me £35, however when I got into the store a lady came up to me while I was waiting and said ?just to let you know your appointment is 35? - at this point I told her I wasn?t informed about the payment when I booked the appointment and I shouldn?t have to pay for anything when all I want to do is just discuss direct debit options and the type of contact lenses I would like to use. The way she was speaking to me during this conversation was appalling, the way this lady presented herself and her attitude towards me and my mother was disgusting. The other customer who I have no relation to was sat beside me and also agreed to how rude this lady was with me and my mother. I simply asked for the leaflet from her hands so I could read it clearly for myself and the face she made while she chucked the paper onto my lap was disgraceful. I will be taking this matter forward and I will be complaining. She didn?t even take me into the room to have this conversation and made me speak to her outside in the wiring room infront of everyone. This lady has an attitude as such with everyone around her and I?ve been dealing with her behaviour for over 3+ years and today I had enough. Her name is Amanda, an old woman. In her 60?s. She?s the supervisor of the store. Stay away from her if you want a peaceful visit at the store!
September 2023 by Igor Kovalev
I've ordered a new pair of expensive glasses and was asked to pay for them when order was placed. After no info from the opticians for a _month_, I've called the place to find out that they can't do the job. Worse, I had to travel to them again as they can't do the return over the phone due to the cost being too high for that. When I came I was turned down as they wanted to see my physical credit card, even though I've paid with Google pay originally. Awful service, even if some of it is due to network-wide rules, not the specific location.
August 2023 by Crina Cry
It doesn't seem right to me, the appointment was at 12:05:12:30, I was 10 minutes late, I notified myself, when I get there they tell me to make an appointment another day
July 2023 by Fiona Parker
Popped in today and bought a pair of sunglasses. Dan offered to help me straightaway, and it was a very clear and smooth process. Couldn't have been more helpful. Thank you!
June 2023 by Bella Bella
The manager in the store today, Wednesday 21/6/2023 very rude put the phone down on me with out finishing the call. This has happened twice with the same person rude
June 2023 by Paul Gwinn
Very helpful and knowledgeable staff. New glasses due in a few days.
May 2023 by Terry Harris
Very thorough spent ages looking at my eyes and vision. I have been with vision express for over 30 years Did try another well known opticians but they don't compare .Well happy with Vision express.
April 2023 by K
I did research before choosing this branch of VE for my first eye test, and I wasn?t disappointed. The online booking process was straightforward and I got the appointment at the convenient time. On the day I was greeted by very professional, friendly and helpful staff. The branch looks very smart and is very well equipped. There was no waiting time. The eye tests were done professionally, with plenty of feedback. I was helped by a very knowledgeable member of staff in selecting frames and types of lenses. She explained my purchase options and I chose the 2 year care plan, which is an excellent value, as it offers 20% discount and no charge for eye test. My new specs arrived a few days later and were adjusted to fit well. After a week of using my office glasses I wasn?t completely satisfied with the lenses so returned to the branch, where I was offered alternative lenses, at no additional cost. Excellent! All in all, a very positive experience and I will definitely be staying with this branch. Recommended.
