November 2023 by Dennis Bainbridge
For books very good as usual. Had a coffee in in-store cafe. Long wait and toasted teacake never arrived. Had to ask for refund. Will avoid cafe in this store in future.
October 2023 by candace Ogarro
A lovely little diner. Very nice choices of dishes. Very comfortable and nice decor. Staff very courteous and friendly.
October 2023 by skrimms 1
My recent visit to this cafe was nothing short of a nightmare. The staff seemed to have mastered the art of rudeness, and their attitude problem was like nothing I've ever encountered. Not only did they give us the cold shoulder, but they actually shouted at our group, making a scene in front of other customers, even though the issue wasn't caused by everyone in our party. This place clearly has no respect for its patrons, and I strongly advise anyone seeking a pleasant dining experience to steer clear. It was an absolutely abysmal outing, and I doubt I'll ever forget the sheer awfulness of it.
October 2023 by skrimms
I had an incredibly unpleasant experience at this cafe. The staff was unnecessarily rude, and their attitudes were beyond belief. To make matters worse, they shouted at our group, despite the fact that not everyone in our party was responsible for the issue. It's safe to say I won't be returning here.
October 2023 by Clair Taylor
Waterstones Staff in Romford are AMAZING! They go above and beyond to help you. The book selection is fantastic for my son who Loves Animé and he loves to save his points on his loyalty card.
October 2023 by Lade O
SHE SHOUTED AT US AND SHE SAID WE COULDNT EAT MCDONALDS. she didn?t even say it nicely. she?s rude and you. can tell she?s the manager
October 2023 by Josie Klutse
I want to warn you about this manager. She was extremely rude and loud and she behaved in an unprofessional manner during our interaction. She was inconsiderate of my time and I would not recommend coming here. We won?t come to study here again.
August 2023 by Forida Hussain
Staff were helpful helped me find the book I was looking for, for my daughter!
August 2023 by Mileu Chaffey
Love this book shop! Jasmine is always knowledgeable! Everyone are always happy to help.Thank you everyone!
August 2023 by Iris Flower
Largest book store in the area, always stocks up on new books. Although book sequels aren't always accessible in store, the online website and staff can help you order a book to pick up in store or wait for it to be in stock. They hold a large range of genres and lots of different authors. They could expand on the A-level content as it would benefit a student to be able to find textbooks in store. The manga section isn't too large but it is easy to find at least one volume from a different range of series. They sell other products instead of just books and the cafe upstairs is really welcoming and cozy. It's a nice place to study with friends or just sit and chat. Overall really like the place and I tend to visit often to see for more books that will peak my interest.
July 2023 by Martha Stafford
Enjoyable and relaxing, also helpful when drink and food/cake etc brought over especially when you might not be able to yourself
July 2023 by Angel C
Great book store, always clean and the books are labelled correctly, not surprised because Waterstones is such a huge company, keep up the cleanliness!
July 2023 by Manly Beach Running Club
Great coffee and lovely ambience. Hilary and the stuff offer outstanding hospitality. This place really feels like home from home!! Thanks so much Hilary and team!!!
June 2023 by JSTaskis (JST)
My girlfriend and i came by and decided to hang out in the cafe and it was a lovely couple of hours! The food and drink was lovely and Shallema and Hillary were professional and polite.
May 2023 by Spencer Hawken
Good store, not over stocked but it has what you need and service is always pretty good.
