October 2023 by Adrian Allan
I wish they would answe their phone during opening hours. What a joke !
August 2023 by Ann Marks
Good deals on Stationary as long as you buy something in the store. For example gel pens normally costing £8 you can get for £2
July 2023 by Mark Lloyd
I came in here to find a book on clearance asked a member of staff who said she was too busy another member of staff was helpful but no book went to get myself two drinks a coke and engergy drink scanned at self service tills lady colleague going on her break and wouldn't approve stood waiting for ten miniutes no sighn of any staff to come over and assist me walked out disgusting customer service
May 2023 by Stella Sarker
Love it! Mainly because i got the last volume of heartstopper for £4 like whattt love the deal will come back again
March 2023 by Dazza Nitisor
Your average WHSmith, but the post office updtairs is very slow most of the time
February 2023 by Sue Ling Chu
Went to post office upstairs but found some great bargains today. Mary Berry cookbook is amazing and a great deal in the 2 for £10. Very happy with WHsmiths. Will keep popping in. Defo encourage and recommend others to support the business. Hope to find more quality cookbooks there. :)Would also like to add that the staff were all busy organising shelfs and sorting books which is nice. Wouldn't we complain if they didn't do this.I'm happy to use the self-service desk and ask for the help if needed. Which I did do and they were very helpful pointing me in the right direction. Very efficient in my opinion.
June 2022 by EBUKA EZE
Good customer service, minimal queue, possibly wheel chair entrance
June 2022 by Laurie Campbell
The Customers Service from Staff is non existing. Ask for help with a Book & was told to look round the Shop & find it myself
March 2022 by Arzaan Ahmed
Unresponsive, kept ringing the assistance bell for almost 15 minutes at ROMFORD Branch. Also, i went downstairs to find the staff member and told him that there is nobody upstairs to serve. He said, he?ll be right away and didn?t turn up. Had to wait for another 6-7 minutes. Very disappointed with the behaviour.
June 2021 by Laura Williamson
Tall white man looks like a manager I'm romford branch, abit over weight is the most unpleasant man I've come across. He is no help,very abrupt when asking for help....think his 'manager' position has gone to his head! The only reason for 1 star is the young Indian guy in the post office upstairs 'mainly works on desk 1' who was helpful, kind. White tall manager should always remember 'always be kind' you never know what battles people are facing. He needs re-training in customer service or he needs to not be such a rude jobs worth!
May 2021 by John Ambrose
Good place
March 2021 by Paul Morson
Says you?re open on Google Maps when you don?t open till 08.30.
January 2020 by Steven Alan Soper
This shop is a must. I always go here, even if it's just for a browse or to buy things. Situated in the The Liberty, Romford. I've been going here since I was at school and that was about 11 years ago. I buy the books, sometimes get a drink from here. There's 2 levels to this shop. Usually the library of book, magazines and CDs are all downstairs alongside where the sweets and drinks are. The next floor is the stationary, games and office supplies and is post office is there too (since the date of writing this). There are self service tills as well as regular tills on both floors.
July 2019 by C Albert
Good service, good selection of books , magazines and stationary....plus post office upstairs
July 2019 by Soma Konijeti
It's stationary store and Post Office in First Floor.
