January 2024 by Noreen OSullivan
I was greeted by my name from an extremely helpful and professional young lady who?s high standard of care was continued throughout my appointment.
January 2024 by Michelle blee
Very helpful helping me to get glasses that fit correctly
December 2023 by Quyen Ta
Staff were just nice, they were patient to answer any questions I asked
December 2023 by akshay puri
Had a very positive experience. I went for eye testing, booked an appointment in advance. The process was smooth and the staff very helpful. Special mention to the optician there, she was very thorough and patient while checking and gave extra time to do all the required tests to eliminate anything untoward. Would definitely recommend, an eye test costs 30.
December 2023 by detective545
The staff who dealt with me were very helpful, really thorough with all aspects of my eye test, Lucy also was really helpful with me selecting new glasses very patient and understanding.
December 2023 by Jenny Martin
I needed a manual test wad asked to reschedule which I did. Then wad told sorry we don't have manual test in store so I've had to reschedule in another store after xmas
December 2023 by Cristina Mihaela
Thank you so much Denisa for helping us out and also for your patience!!! Denisa spends so much time in clarifying every single detail and step and she done it with so much kindness!!! Denisa is absolutely a star in your team !!! Thank you so much for everything !!! ??????????
November 2023 by Ita McBride
Polite staff, very thorough eye check
November 2023 by JOHN DELEE
Reception staff were fine, polite, friendly and professional.The opthalmist (the same one for over 10 years) again exceptional very thorough, explained the procedures and results.
November 2023 by Nick Adam
The staff were amazing and helpful. I had the best service ever! Thank you very much.
November 2023 by snakey girl
Friendly and professional service. Very thorough examination.
November 2023 by Enric Cruzate
The Boots Opticians called me stating that I could book a follow up appointment for an eye test as it was more than a year from my last one they said. I clearly asked if there was any cost associated with the new appointment and they said no, then I agree to take an appointment. On the day I attended the Surrey Quays shoop and from teh beggining I stated that I was not going to pay for the eye test, after more than an hour waiting I got confirmation from teh shop operatives that I did not qualify for a free eye test an I left the premissess with no eye test done. An ablosute waste of my highly valued spare time.
July 2023 by May
Don?t answer phones, impossible to contact. Been withholding my lenses for a week and I can?t contact them. Infuriating. Even Boots customer care cannot reach them.
July 2023 by Anthony Wilson
They never answer their phone!! Will have to go elsewhere!! This company has lost the plot!!!
April 2023 by Peckham Rose
They never answer their phones. SO frustrating. And when they did call to say my glasses were in, they'd made a mistake with the recording of the details so had to wait another three weeks. BUT the actual detailed work of eye testing is great. Let down by lack of staff maybe but answering phone should be a priority!
