February 2024 by Saleh Abrahim
The worst customer service
January 2024 by Moore Family
Went to do an exchange. Check with the staff member that?s ok as I enter, then queue for till. Get to till then I?m told no exchanges or refunds today. Company policy not to do them until Friday 29th this week. What a waste of my time, and made worse by staff who don?t care!
January 2024 by Nikki Allen
This place had no women's trainers like the selection is absolutely rubbish!
January 2024 by mumen ali
I usely do click n collect at my local jd , today I chose this jd at Surrey quays, I noticed change of management continuesly kissing her teeth which is rude when the customer is at the till, laughing at a customer coz he didn't want to buy a bag, also when i got home to open my addidas jogging bottoms they were full of Stains and a ripped tag , I'm very disappointed as my local jd that never happens however this jd at surrey quays has bad management and staff look miserable if you don't like the job leave , once again this is my first collection and the product is in bad condition, clearly used, staff probably couldn't care a less taking back used items full of dirt
October 2023 by LadyLiv
The worst JD?s!!! Every time I go in there you are left waiting for service by staff who look miserable and as if they do not want to be there! It has never been this bad and only go in because it?s the nearest to me but will now be going to Peckham (excellent service) and anywhere else but this one! They either have the last in stock or cannot find the other shoe!Not a good shopping experience.
October 2023 by L A Smith
The worst JD?s!!! Every time I go in there you are left waiting for service by staff who look miserable and as if they do not want to be there! It has never been this bad and only go in because it?s the nearest to me but will now be going to Peckham (excellent service) and anywhere else but this one! They either have the last in stock or cannot find the other shoe!Not a good shopping experience.
September 2023 by Rujina2u
Not the best customer service that's why I avoid buying anything from that particular store
August 2023 by Stylus Hothead Music
Good customer services, as well as a lot of nice items to choose from in store.
June 2023 by Joyce A
Thank you. More available stock would be great but no issues, otherwise. Nice staff and atmosphere when I visited the last time. Would come again.
May 2023 by Miles Tigerfox
Like most jd stores there is a good amount of stock. Staff are present and helpful. Just expect to have that second mortgage to hand as the prices are out of this world
May 2023 by MAD_ONE_LTU OMG
Staff is omg looks like someone is forcing them to work there. I wanted to chose trainers for my daughter but i asked fee shoe sizes of a staff they didnt even bither to check reply was we dont have it.
April 2023 by Christopher Fisher
Unhelpful and at times arrogant staff.Tried to contact the store regarding an order that was there for collection and could not get an answer.So i visited the store to collect the items and asked why no one answered the telephone.The reply was"oh that's because our music was probably too loud."Told the store manager that i will contact customer service regarding my experience and all he could say was"ok".Really not a nice shop to visit.
April 2023 by Aghiles Alili
Extremely horrendous experience. Staff so rude and so provocative. I walk in store to simply collect my order while having a cold and fever and obviously sweating due to the extra heat in store. A sales assistant walks past me and makes me a sarcastic comment that I smell very nice when it?s obvious that I smell sweaty in that moment in front of her manager and then goes to her manager (Laura a covering manager from another store) and start whispering and laughing about it. When I reacted to their ridiculous behaviour, they turned it into me being rude to them for raising my voice and refused to let me collect my ordered. I hate shopping in that store, the staff are always rude and unhelpful and they are the reason I prefer to shop online. I guess JD doesn?t care about the behaviour of their staff, judging by most of the comments of other customers. It is definitely a reoccurring horrible act and common practice of their staff. I would not recommend shopping in this store. I wish I could give 0 stars.
April 2023 by Gentleman Gaming
Wish they could do bigger and large size for men's clothing.Not everyone is as skinny as a rake some people are big and tall sized in clothing. And that isn't their fault for not being able to display and sell 3XL clothing I know.Everything I go to take a window shop I am tempted to buy something from here that's clothing, but all I can buy are trainers which are overpriced and so are the clothes.But there you go you get what you paid for.The staff in there have such egos over you, and it feels uncomfortable to go in there, they seem to think it's alright to sell Men's clothing at small sizes and then just laugh about someone asking for 3XL clothing.If there is 3XL sized clothing from whatever brand you can choose from online it should be in store to absolute shambles.Rather shop online with confidence than in store when you know it's going to be such a disappointment.26/3/2023
March 2023 by Lew T
Brought a jacket in the sale from this JD, it was slightly small for me so I returned the next day to swap it for something else..I asked Tanya to use the changing room to make sure it fit correctly this time and was utterly shocked when she asked me to leave my bags behind the counter to use the changing room. If this is store policy I expect signs on the changing rooms explaining this. Tanya explained that her manager ?sometimes? asks her to require customers to leave their bags with staff.. to be honest this seems like they make a personal assumption on you based on how you look and then make a decision if your ?allowed? to take your personal belongings in with you. I?ve never been made to feel like a criminal while I?m clothes shopping before and frankly I?m disgusted.Oh and the jacket I originally bought (Tanya served me) I got home and realised that they hadn?t even taken off the security tag!Very poor from JD and I?m definitely going to find somewhere else to spend my money.