June 2023 by Tirsit Endeshaw Tesfaye
They have good new summer closings. Loved it.
May 2023 by Eileen Vozza
Lovely selections.
April 2023 by Lisa O'Neill
Lovely store and great staff always friendly and helpful!
February 2023 by Yaya Smile
Unable to exchange the item due to the salesperson Myesha.Also, totally agree with the review made by Kay below.Surely one of the worst New Look shop I have ever come across in London.
February 2023 by Jessi Yolovska
Unable to exchange the item due to the salesperson Myesha.Also, totally agree with the review made by Kay below.Surely one of the worst New Look shop I have ever come across in London.
January 2023 by Dawn Dixon
Hit and miss shop but the one in Surrey Quays has good stocke.
December 2022 by Lady Rodica Bercu
Amazing jackets including rain,winter puffers,only online because is cheaper than the store and well packaged ? is absolutely ? ? ? ? ?
November 2022 by Tina Kacici
Good selection of clothes. No curvy range in store.
October 2022 by Anusha Kamath
Absolutely delightful experience shopping at this store! I had bought a coat from a different New Look store and had 2 issues : I realised I wanted a different size and the person at that store had forgotten to remove the security tag. So with these issues and the receipt I went to this New Look store and the lady at the store was very nice about the whole thing. I ended up buying a different coat altogether and she made the return and buying the new coat very seamless. Unfortunately I couldn't ask her name but she definitely needs a big kudos! :)
October 2022 by Priscilla Agyekum
There were not a lot of 'checkout-staff' available at the tills. - staff shortage.
September 2022 by MeganHelena34
Not worth visiting. Staff are rude and it?s a tiny, messy shop with poor choice. I popped in for a basic white T-shirt at 6.30pm today, a staff member saw me picking an item and then went to close the shutters half way, I left and had to stoop under to get out. They don?t close until 7pm. I went to Tesco next door instead.
August 2022 by Kay
Never have a good experience at this branch. Staff are not friendly and don?t seem to care about the store or their customers. There is one young gentleman who is quite new and always pleasant but the rest are miserable. I come here regularly as it?s my local branch but I always prefer going to the central stores if I have the time. This branch always seems to have terrible customer service and long queues. There?s been a few occasions I have been in and there isn?t even staff on the shopfloor and one occasion there was a shoplifter I had alerted staff and they didn?t seem too bothered to let security in the centre know or anything. I have been in twice for an exchange now and both times I?ve had to wait whilst they go up and down to discuss amongst each other what to do. I?m assuming nobody has been given quality training as management to handle refunds/exchanges. They said the rules keep changing so they don?t know the procedure. Really poor communication and service.
June 2022 by Elena
The staff is so so rude. Went in to collect my online order, the woman at the till did not even say hello, she made me wait 10 minutes (which is fine, I don't complain about this) and did not say anything AT ALL during those 10 minutes except for whispering "the machine is not working properly". She grumbled a few times and had such a serious expression. I get that it's Saturday, I work Saturdays as well and I am never this rude with clients.
February 2022 by Kam Kamli
Limited items and very miserable and unhelpful staff.Service at till was exceptionally slow.
January 2022 by Lora Mckenzie
Pick up was quite quick and staff very polite.
