January 2024 by Emma Roberts
Carlos, the manager, was very helpful and thorough in his findings & explanations when I came to see him. He was very responsive and quick when I initially sent an inquiry via email too.Highly recommend for such great customer service from beginning to end. Thank you
December 2023 by William Sweet
Went for a problem was seen almost immediatly every on was most kind and the optician lady was excellent and very helpfull it?s a pleasure to visit this store!!!?
December 2023 by Bill Dale
I visited Specsavers in Surrey Quays to change my lenses. All the staff were excellent and I was very satisfied with the service. And my lenses were ready several days earlier than expected
December 2023 by Elias Maritan
I bought my glasses at Specsavers Surrey Quays in December 2022. As of December 2023, the coating on the lenses came off and it became hard to see through them. As a comparison, the lenses I had made the previous time elsewhere (and with a price 20% higher) lasted for 4 years. I then went to the shop and asked if there was a chance to get free replacement. The answer was initially "yes, there is a chance, but we cannot guarantee as of now". Because I would have had to send my current glasses in for checking, which would have taken 5 days, I had to first get replacement glasses. So I did, at the same shop (unfortunately). Once the replacement glasses came back, the manager then told me that it is not possible to get free replacement on the original glasses because more than 100 days have passed since purchase. Had I known that in the first instance, I would not have got replacement glasses there. In conclusion, I paid Specsavers twice for bad quality lenses. Unless you are financially struggling, I recommend avoiding Specsavers because their cheap glasses are more expensive in the long run. Specsavers have cheated me just to get a second payment from me. When I said "well, your manager last time did not tell me about the 100-day time limit", instead of saying something like "I'm sorry for the confusion caused", the staff said "I'm sure they would have". Not only they cheated, the also doubted me and made me feel stupid. Very bad experience. I look forward to getting my new glasses done at a more professional supplier.
December 2023 by Noelia Garcia
I've been a customer in your different stores in London for over 3 years since I live here.I give 2 stars and no 1 because the manager in this store was very professional and lovely and also there are good offers. For the rest, everything was very disappointing, the craftsmanship of the end product is really bad, they hire staff with not enough experience, the lady who was at the door told me twice "sit down I'll let you know" in a rude way, you could ask her to smile at least if she is welcoming clients and selling your product.Also my frame was not fit properly, the guy who attended me tried to educate me on how this is the best that can be done, he told me "the person who recommended you this lenses did not tell you they are too big for your face" well not sure what to say about that, you mean your colleague right. So instead of actually accepting the fault and fixing it, he just told me if they are too loose just come and be will do the same, the glasses weren't perfectly clean and he did not even offer me a bag.I just did not feel it, I felt uncomfortable and and there are plenty of other opticians in London, easy peasy. I wouldn?t recommend this shop and you have lost a loyal customer. What a shame.
December 2023 by Katarzyna Fitula De Morais
Excellent service! Very helpful and polite. Short waiting time. Great frames collection and amazing offers. Definitely recommend that brand. I?m super happy with everything and I?m usually quite picky :)
December 2023 by sophie hodgetts
Ali was so helpful and went the extra mile to provide excellent customer service by talking to me through all my eye care options in detail. Thank you Ali! Great experience overall.
November 2023 by Reginald Beer JP, FRSA
Once again a successful visit to Specsavers Surrey Quays. I always leave satisfied with the attention I receive. Thank you.
November 2023 by Gavin Osei Kofi
very communicative staff members and assistive in achieving a perfect frame and lens types to improve satisfaction.
November 2023 by Thomas Massee
Assistant Ali was the best person I've seen from specsavers, kind, patient and funny.Should a give him a raise.
November 2023 by Ankit Mohanty
While the collection is really good and the offers are good too, the craftsmanship of the end product is really bad. My frame has not been fit properly and the staff tried to educate me on how this is the best that can be done instead of actually accepting the fault and fixing it.Purely because of this reason, I wouldn?t recommend this shop.
November 2023 by Adenike ADEBOGUN-QUADRY
It was nice, comforting experience and I feel calm after seeing the OCT results because I was feeling apprehensive about my eye pressure.
November 2023 by Frenk Sheeran
I took my brand new eyeglasses to have them fitted. They returned them to me scratched in several places and dirty!!! I bought them in a shop in Italy for the about 300 pounds!! They came out with the fact that I signed the resolution for accidental damage, ok, and if you gave them to me destroyed what the hell were we supposed to do then?! Completely incompetent and unreliable. I have eyeglasses that I use every day and they are impeccable, they scratched them from having them in my hand for half a day, do you think this is normal?! Missing a couple of glasses you know how to put it, but why don't you change jobs?! I'm still angry!!
November 2023 by Alim M
I had a fantastic experience at the opticians in Surrey Quays shopping centre. The level of customer service I received was truly outstanding. Payal, in particular, went above and beyond to ensure I was well taken care of. I couldn't be happier with the service and highly recommend this optician, especially Payal, for their exceptional care and expertise. Looking forward to my next visit!
November 2023 by Giusy Carlà
Completely incapable of doing their job. My partner brought a pair of glasses to have the lenses changed and they damaged the glasses. Really bad experience. I absolutely don't recommend it.