November 2023 by Paul Roberts
So rude in this Tesco?s! No one acknowledges you when you approach the tills, they eat while serving you and continue to have a mothers meeting on kiosk and everytime I use self scan I see someone sitting on the actual self scan till.
October 2023 by Ian Sutherland
Has a real zombie apocalypse vibe?On a serious note, no trolleys? none.Also nothing gets cleaned up. The self checkouts are mostly closed. Slow slow slow place to shop.
October 2023 by sophie robinson
Getting worse by the day. The trolley situation is a joke - for the last 6 months they?ve had almost no shallow ones, I have to wait up 20 minutes every time I am there just to get a trolley and start my shop. They got rid of the butcher and deli counters, they are stocking less brands/products, the make up counter is rarely unlocked. The trolley self service counter is a nice addition, but they let people with baskets go through, even though there is a basket self service (which is much quicker so who knows why these idiots want to go through the trolley one) and that slows down the trolley self service so I wish they would clamp down on that. The manned check out counters usually only have a handful open so the queues are ridiculous. The whole place is just a bit of a joke these days.
October 2023 by Luis Gabriel
Thanks to Amir Khan and the caos he created in Lower Road we do our shopping somewhere else...To the Management:Moving merchandise around the shop is no gonna make me buy more,is very upsetting go straight where you know your product is and find out that is not there anymore so you need to waste your time looking around for it...Please let the genius behind the idea know "Is not working".
September 2023 by Oleksandr Tsymbalov
Store management very poor. Letting people with baskets go into self service, we had to go arround for 30 mins to find a single trolley. Asking staff they just run away without speaking to you.
September 2023 by Bethany Kenny
Giving tesco Surrey Quays 5 stars for the top tier music choices. I?m sure it?s a sneaky marketing tactic but it certainly makes the shopping experience much more bearable!
September 2023 by Rahul Prashar
They are best stocked and always customer friendly. Most of all Trisha Mam did excellent customer service and ensured delight. My favorite store in London for my shopping
August 2023 by Queen
Called the pharmacy in urgency because my GP sent my prescription to them mistakenly and they've now closed for the weekend, called multiple times, then they blocked my number, meaning they purposely ignored my phone calls. Now I'm stuck without my prescription for a couple of days because they didn't want to pick up the phone.
August 2023 by louisa wills
Need more trolleys! Waited outside on the weekend for 20 minutes for a trolley to become available. There were a few people waiting. So frustrating. Looking at other supermarket options near by. Cant be waiting around every weekend
July 2023 by Lars B.
The branch manager at this particular Tesco must be an actual idiot. They seem to be so absolutely scared of the idea that one of their checkout employees might have a bit of downtime that they'd rather have hundreds of customers a day leave their full shopping baskets and trolleys in the aisles because they gave up queueing. It's really not rocket science that you need to staff the tills if you want people to shop. Instead of paying just one or two more cashiers to avoid the build up of queues, they schedule their rota to the absolute bare minimum. Well done: You saved 20 quid that hour on wages and lost thousands of pounds in revenue because people's time is too valuable to queue for 20 minutes. It's almost comical how badly the shift planning is in this store.Don't get me wrong, the staff is amazing, the selection is great, but what good is that if you cannot actually pay for anything. The staff and customers are being massively let down by the management.
July 2023 by chris nic
Need more trolleys! Waited outside on the weekend for 20 minutes for a trolley to become available. There were a few people waiting. So frustrating. Looking at other supermarket options near by. Cant be waiting around every weekend
June 2023 by Malgorzata Larbi cherif
I love Tesco,I think they provide all you need for home,food and drink.What I love the most about them is that they care for all the customers BCS you can find lover and higher prices on all the products.There are also products reduction,what helps those that really struggle with day by day life.I also like the level of customers service over there, doesn't matter day or evening they still provide high level of service.Staff is always helpful and kind.Thank you Tesco for your hard work,:).
June 2023 by Kristina Ikonnikova
It?s absolutely ridiculous that it?s the only big store around. Came here on Sunday with a newborn just to discover that there are no trolleys to be found and the ones that seem to be available are all chained and locked. No one was able to assist so what? Ended up going back home with no groceries. Honestly it?s such a silly thing and it?s unbelievable how poorly it is managed.
June 2023 by Y
Whilst it's big enough and convenient, majority of the staff are rude, lazy and incompetent. Items are often out of stock not because of the current crisis, they simply don't refill them for days. Also I've often seen inappropriate behaviours towards female customers (a male employee working near the vege aisles in particular). On top of that, the clientele is somewhat questionable but it's to do with the nature of Surrey Queys so nothing can be done, although It's certainly off-putting and damaging the huge potential of this area. So hopefully the redevelopment and new location will attract better employees and customers. I can't wait for that.
May 2023 by Doris Smith
I don?t wanna shop here anymore.Management is clearly bad, staff is highly unprofessional. I leave upset every time. They don?t let me buy items that are reduced saying I can?t buy it for that price ???? I showed the ticket is saying exactly what I am paying and I have to leave upset every time. I hate this store. No space also for the shopping as there is too many small checkouts and not enough big ones (self scans). The people working at the cashier tills are staring down i feel uncomfortable going there even tho I have a pram. Been going here for 3 years and it?s just getting worse. I hate the staff here, completely useless whenever I need any kind of help.