March 2024 by Paramjit Saund
Absolutely high quality of customer service at this store. Staff are helpful and ensure you have a great experience. Although we?ve always had a great experience one lady did stand out for her outstanding assistance at checkout her name is Mallika. We are regular shoppers at this store and mainly because of the customer service experience and she?s definitely one of the staff members who has demonstrated this . She ensured we reaped the benefits of installing the Asda app she assisted us on how to get started and she also assisted us with some items we needed more help on. Brilliant store well managed and the staff make this store shine amongst the rest.
March 2024 by Nick Ray
This one star is for a COUPLE of decent employees who are working at asda south ruislip.
March 2024 by Gary
Oh my god?this store is pathetic. Apart from 4 or 5 decent staff the rest are a disgrace. Disinterested, rude, and lacking in common sense. I could carry on for ages with everything that?s wrong in this store. The management are a disgrace and their attitude amazes me (not in a good way). If I could give a Zero I would have. I?d welcome the opportunity to sit down with the management for a chat but I doubt they would entertain this. I wonder why!!!
March 2024 by ????? ?????????????? (The truth)
Crazy and busy
February 2024 by Valeria Fragnelli
We have dine shopping here for about 3 years, the price over this period have increased a lot, quile the quality if the product hasn't at all. We have stopped buying meat and fish from here for several reasons, first they are made in one place, shipped to anothe to be packed and then shipped again, also once cooked they srink, becaming the half of it. Vegetables and fruit also are a bad quality, they don't last more then a week in the fridge and taste like nothing. Now we are sourcing our food somewhere else
January 2024 by Keyur Patel
I don't know who handle the car clean service at Station since last one month the vacuum didn't work at all? I went today on 31st Dec still its not working. The manager or whoever handle they are not care about it. Rubbish service provided. I lost almost£5.00 on vacuum b. It's not about money but it's all about nonsense service
December 2023 by Ashvin Sadhu
I visit it every week. But now they have started cheating asian customers. They display price like £1.50 in big writings but if you read small print it says FROM £1.50.IT SHOULD BE THE CORRECT PRICE ON DISPLAY. When you scan item they charge lot more.
December 2023 by Ria Scarlett
I would advise you to get your app details before going into store as the internet reception inside is non existent so 1 star removed other than that it's a good store.
December 2023 by Heeny
Large superstore. Selling everything you may need from groceries to clothing and home items!
December 2023 by Praveen Varghese
I have been a customer at Asda South Ruislip for almost 4 years. We live locally and it?s one of the most convenient stores for us (although not our favourite - due to its staff). The behaviour and attitude of some of the staffs here have been very unpleasant and there was a period of time we quit Asda ( for almost a year) only because of these behaviours. On the other hand I must say some colleagues are very professional, supportive and pleasant. I believe this is the team leaders or the assistant managers who often are very rude to customers. (On many occasions I felt I must record and post on social media to show how the staff at Asda South Ruislip treat its customers, but thanks to GDPR ). They treat customers as if we are getting the items from the store for free.We spend our time , money and energy to do shopping and when we see the quality of the products are not upto the expectations, we have the right to return and get refund for it. Today (08.12.23) I been to store to return some rotten avocados that I bought form South Ruislip store , 2 days ago. But the manager on duty ( I heard her name as Sra) was very rude to me and refused to replace and refund saying I didn?t have the receipt. She also showed me that the item was expired yesterday, I asked her to show me the date of expiry on the package, she showed me some figures showing L7 ( who on earth will know this is the expiry date of a product, unless you are associated with retail stores). This lady didn?t even bother to check what was the issue with the product. There was some insects bites which damaged one of the fruits. She shouldn?t have even argued over the receipt or the expiry date , had she had the manners and professionalism to explore the issue further. It was also an insult for me as she was speaking in-front of other customers and her look and attitude was like I was trying to get something for free under her mercy.. RIDICULOUS..I have many of my friends stopped shopping at Asda due to the bad treatment they get or they evidence from some of the staffs in South Ruislip store. If they do not change the behaviour the company will lose many more loyal customers. After all we don?t have be treated like this by after paying for a product and service. What?s the relevance of Asda?s ?guarantee 100% customer satisfaction on their product? ?
December 2023 by Kay Pilkington
Visited Asda Cafe and extremely disappointed. The shelves were all empty and the young man was very despondent, most likely because there was nothing to sell
December 2023 by George M
DID NOT HAVE ANY FOOD - APART FROM CAKES!!! Saturday morning, fancied a breakfast. Saw cafe sign in Asda and thought why not. Looked at menu and only coffees, teas, cakes and panini and toasties. OK thought I?ll have a panini, nope, haven?t got any. OK so how about a toastie, nope haven?t got any. Ended up with 2 ultra thin toasts, 2 small pads of butter and 2 small packs of strawberry jam (only that or raspberry - no marmalade or anything else). What a total let down. When I tried to scan my Asda card I was told, ?No, we?re a different company? What are they trying to do to the shoppers at South Ruislip?
November 2023 by Jax X
No soup, no sandwiches, no paninis, in fact pretty much nothing . The only thing in abundance was the attitude of staff . Will never come here again ! Really dirty too. !
October 2023 by Eddy Michael
Some helpful people here but mostly the staff hardly know what store they are in and very little knowledge of the products in store or where they are .Some staff seem to take it out on you if they have had a bad dayWhen it first opened it was much better but after securing steady customers the efforts to be good customer service have gone down!
September 2023 by Piotr Czajka
I recently had the pleasure of visiting my local ASDA supermarket, and I must say that I was thoroughly impressed with my experience. From the moment I entered the store, it was evident that customer service was a top priority.The great service I received started with a friendly greeting from the staff at the entrance. They were more than willing to assist with any questions or directions I needed, creating a welcoming atmosphere. Throughout my shopping trip, I noticed that the aisles were clean and well-organized, making it easy to find the items on my list. The store layout was intuitive, and I appreciated the clear signage that helped me navigate.One of the standout features of this ASDA store was the fantastic range of products available. Whether you're looking for fresh produce, pantry staples, household items, or specialty products, they had it all. The variety was impressive, and I was able to find everything I needed in one place. I particularly appreciated the quality of their fresh produce and the extensive selection of international foods.What truly made my visit memorable was the staff members' exceptional attitude and willingness to assist customers. The employees were not only knowledgeable about the products but also approachable and ready to lend a helping hand. Their dedication to providing excellent service was evident in every interaction I had.In conclusion, my visit to my local ASDA supermarket was a delightful experience. The great service, wide range of products, and friendly staff members made it a truly enjoyable shopping trip. I left the store feeling satisfied and with a cart full of high-quality items. Without a doubt, I will be returning to ASDA for my future grocery needs, knowing that I can count on them for a pleasant and convenient shopping experience.