August 2023 by V.C.M Brace
The service was brilliant, I not only felt comfortable and confident because of these girls, but I genuinely felt as though my presence was more than welcome! The girl with the gold in her hair who helped with sizing and chosing a look, and the second girl at the till with the bleached hair, you two were phenomenal and hilarious. Fantastic xx
July 2023 by Agata S
Shocking lack of service
July 2023 by Lucia Gouws
I asked the lady at the cashier (dressed with a black head covering) if I could use her bin for a napkin and she replied rudely: ?no, you have to use the one outside at the mall?. Left and never came back. So rude!
July 2023 by Mehndi Designs
There is a staff members I can?t remember her name she has ginger hair?she?s super kind and super helpful? best staff
May 2023 by Katherine Fearn
well there's a reason why white city AS has so many poor reviews
January 2023 by Libby Clayton
Had some great customer service from Jannah recently. Just thought I?d come on here and say I had a great visit as people are so quick to do bad reviews. Jannah did a great job and deserves these 5 stars :) also very organised great sale in the store!
December 2022 by Lauren Howard
Tried to return something but paid through Klarna so was unable to return it in store, I was a bit confused on why this wasn?t stated on the returns form. I mentioned this to the manager who randomly became involved in my conversation with the customer assistant. She seemed to be quite aggressive with me even though I said I understood. Was pretty embarrassing and left feeling a bit upset.
December 2022 by ????? Emolite
Just awfully terrible customer service. Especially the girl with colored purple hair. Very rude!!!
November 2022 by Sunny Dehghan
Change rooms falling apart, no hooks. Have to put clothes on floor. The lock was broken, easy for someone to walk in. Service horrible, waited at till for 20 min before someone came to cash me out.
October 2022 by Khloe Rai
Received the best service from all members of staff today, really cannot thank them enough. Everyone was soooo incredibly helpful & kind, unfortunately I didn?t get everyone?s names but Jolly and the other ladies here were doing a great job of making customers feel welcome and acknowledged. I came in with a friend of mine who had a bra fitting here and the member of staff helping her was so calm, respectful & polite. Was such a breath of fresh air, wish more stores had staff like this. The young lady who worked in the toys area was patient and kind when helping to cater to the needs of customers and wasn?t too pushy on selling and upsellling either.
September 2022 by S k
Terrible customer service. Everything on the rails is tangled then the store manager yells at me because she's "having a bad day" and "has cleared the rail 3 times". Customers come to spend their hard earned money - not get yelled at for doing nothing. Good thing all the shops are closing. You can't get yelled at when shopping online. Teach your staff some manners.
September 2022 by Chithruby S
My friend and I visited today not knowing what to expect, Jannah the lovely customer service advisor was very helpful and really sold the products to us! Her beautiful personality gave us a memorable experience at Ann Summers.
September 2022 by S B
Terrible customer service. Everything on the rails is tangled then the store manager yells at me because she's "having a bad day" and "has cleared the rail 3 times". Customers come to spend their hard earned money - not get yelled at for doing nothing. Good thing all the shops are closing. You can't get yelled at when shopping online. Teach your staff some manners.
August 2022 by Ciprian Daniel Ghinga
Shop closed at 19:45 when the opening times are until 21:00.
August 2022 by Diana Karner
As stated in the reviews, very bad attitude from stuff, today the assistant with red hair tried to rip me off by £5. When I dared to say anything about it, she became very aggressive, unpolite and was screaming....If you can not handle customers please chose another profession or take some customer service courses how you have to talk to ppl. Nice to say sorry as well when you make a mistake rather than screaming and being arrogant!! You are trying to rip me off, then you get angry!! HELLO!!!
