September 2021 by Marco McNulty
Rude and unprofessional.
October 2020 by Jon Gómez Manzano
SCAMMERS!\\nFrom the first time I asked the optician I need prescription for contact lenses, they tested me and paid 25£. When I tried to order my lenses on other place they told me the prescription wasn?t suitable for contact lenses. I came back to boots and they asked me to pay 35£ for a Fitting contact lenses test!!!!
July 2018 by Olivia Hobson
If I could give a 0 I would.
Ordered a pair of sunglasses 7 weeks ago and they still aren't here.
The manager told me I couldn't use a voucher, saying it couldn't be used in conjunction with another offer, despite it explicitly saying on the voucher that it could be used with that offer.
When I asked to make a complaint the manager told me there was no one I could speak to. I logged a complaint with head office and was told someone would ring me back. Needless to say, I'm still waiting.
September 2017 by Scott Robertson
Avoid. Avoid. Avoid.
Ridiculous service from start to finish. I was very specific in the kind of frames I was after. Despite that, the man still tried to push me towards more expensive frames that were completely different to the style I liked. He didn't seem particularly happy that I didn't like the ones he showed me. Ended up leaving it and returning with my partner to give his opinion.
Have had my frames adjusted 6 times in less than a year at this branch. They continually slide down my face and never feel fully secure. The last time I was there, I told the optician this and he fed me some line about how they're "supposed to feel loose" - this was the same guy from my initial appointment trying to sell me frames I didn't want. After one adjustment, I was in so much pain behind my ear whenever I wore them that I ended up not bothering wearing them at all - and the thought of going back for another adjustment just put me off. All-in-all, a team of people who are bad at their jobs and, when called out on it, feed you excuses and lies. Next time, I'll be going to a different company with a better reputation. Have since spoken to other spectacle-wearers who have nothing good to say about Boots Opticians either. Absolutely shocking service. Wasn't listened to once.
It's a cliché but it's true: I really should have gone to Specsavers. And so should everyone else.
May 2017 by Elena Johnson
Huge Thank You to the Boots Opticians at Westfield! I went in there yesterday evening asking to remove a contact lens that was stuck behind my eyelid. Considering that I did not have an appointment, the optometrist still saw me and did an eye check as well. The service and the amount of care I was provided with was incredible! This is what I call a true healthcare professional: ethical and caring. I highly recommend the Boots Opticians at Westfield!
January 2017 by Raymond Li
Got a free eye test then when and got glasses made elsewhere.
October 2016 by Pragya Sharma
Incredibly friendly staff in the Opticians office!
