January 2024 by Aref Moqadam Mehr
Excellent coffee, friendly staff, a bit crowded though.
January 2024 by Ildi
I usually love Caffe Nero. But here the service is horrible. Those guys have no smile on their face, they serve people like they hate their lives. If they do not like their job they should just leave and look for sthing else to do. Seriously its horrible atmosphere because of them. I used to work in coffee shop for 2 years but we always had excellent customer service reviews. Guys be happy, smile because those people who go into your store on the start at their days or after a hard day at work, they do not need more negativity. Please. Thanks
December 2023 by Livia Ferro
I Love Caffè Nero but it?s really frustrating that opening at 5:45 they just have pastries ready after 6:20.
December 2023 by Sul Waye
Very rude worker didn?t listen to me at all taking my order then gave me the wrong drink this happened at 11 o?
November 2023 by ALAA SAID
Bad service avoid this store, workers unprofessional , alongside this store is Pret A Manger and black sheep you can have your coffee or tea in any of them except Cafe Nero for Sure. Really disappointed ??????
November 2023 by Reer Miyi
Lovely cafeteria, great place to meet and friendly staff. When I shop Westfield is last place I go through to grap hot drink.
November 2023 by Anne
Coffee was a bit strong for my taste. But the cakes we ordered were fantastic - the pistachio flavoured one was so smooth and flavour-rich.
November 2023 by Maciej Blicharz (Matt Londonist)
Located in a really busy area. The best sits always occupied by long-time customers with laptops ? they seem to live and work here.
October 2023 by Chloe harvey
Fast service, clean and tidy. The hot chocolate and food was nice.
September 2023 by lukuman faiz
The staffs are not welcoming. No greetings nothing and even felt very rude . The drink was good. I would suggest for summer times the mango and passion fruit .
September 2023 by Hassabalah Hassabalah
Service is good but we stand more than hour to set out side please can dealing with issues thanksDietary restrictions: Good service thanks
August 2023 by John Gregory
Very good service and much better than Costa, which I normally use, but wanted to try out Caffè nero for a change, which I find their coffees much nicer plus get the 10th drink free with their rewards scheme. Will definitely use this coffee chain again
August 2023 by Lola R
I?ve ordered a Uber delivery from this brunch. The coffee that I ordered to be wet, was nearly half foam. Never buying from this brunch again. The staff should meet the customer expectation. Also every time I went there the staff were rude and unprofessional.
August 2023 by George Wilson
Down here on holiday from scotland, the customer service is terrible. They are rude and staff clearly do not Know what they are doing. Have been here 3 times, on our first visit I asked for a cup of water in a takeaway cup filled to the top with ice, specifically. I was presented with your cardboard takeaway cups and TWO ICE CUBES. We ordered a mango fruit booster on our second visit and we were presented with the puree and some ice UNBLENDED. When asked if the barista could blend this for us, she gave us awful looks and was very rude and cheeky as if she wasnt the one who gave us an unmade drink. This is the same case as on our third time ordering a cherry iced latte it was also unblended. I dont know how your staff can be awarded black shirts when they clearly dont even know how to make the simplest of drinks. The store was not busy either, there is no excuse. I think staff need a proper talking to especially after reading the reviews on how rude and intolerant they are to customers.
August 2023 by Maura Fernandez Rodriguez
I love Cafe Nero coffee!! Also, I love their salad fruit because always is fresh.The atmosphere of Cafe Nero Shepherd Bush is amazing to have a bright and relaxed time. They are friendly, smiling, and helpful staff... ??
