Cell Phone Stores in Shepherd's Bush, Greater London

“My experience was really a nightmare for over 6 months, but the only reason why I leave you 5 stars is one, and his name is AARON, the current assistant manager!My experience in this shop has been incredibly negative and stressful, and it started in December 2022.I went to this shop to request an update of my contract..unfortunately I was served by a sales assistant who made my life and my credit score hell, for 6 months!!!The guy in question activated the new contract without deactivating the previous one, and I found myself being charged 2 direct debits to my bank account.As soon as I noticed what happened, I went back to the usual sales assistant asking for explanations, who advises me to cancel the previous direct debit and to leave only the current one and he assure me that he would immediately proceed to close the previous account (which he had not closed previously) ....and from here, hell begins!In the following months, my account was forwarded to a debit collection agency, as it appeared that I was not paying the account THAT WAS STILL ACTIVE AND THAT GUY, FOR THE SECOND TIME, HAD NOT CLOSED!I went countless times to the shop to request help and a solution, where no one was able to give me a service or help, and in April 2023, I found myself forced to pay £96.96 for an error not mine to close the file that was already in the hands of the debt collection agency.I went to the store AGAIN... I ask for 3 days to speak to the Store Manager who never showed up and, indeed, refused to speak to me about my case, because he/she was always busy, on the back of the store!I was then assisted by a normal sales assistant, who closes the account in question WHICH WAS STILL OPEN!In June 2023, I am contacted again by the debt agency, and I was informed that the famous account has been protested again because they demanded that I pay another £98, for the months that none of the staff assisted me or proceeded to close the famous account! EXHAUSTED, and with my credit score dented by -202 points, I went to the shop again today... and finally, the magic happens!!Aaron, the assistant manager, recognizes me, and surprised by everything that was still happening to me with the Three company and this case in particular, he arms himself with great patience, and with incredible professionalism, we start again together to reconstruct in detail all the steps of the my mishap, and proceeded to contact customer service, explaining in detail what had happened, and did not abandon my case until the solution was finally approved and successfully registered, and my case was canceled to debt agency's collection!I leave this experience so detailed, because the company should really reward people like Aaron who make the customer service unique and impeccable, unlike the others who have left me alone in this massive problem, where the only advice received up to now was to fill by myself an online protest form, without provide me with any helpful details.Aaron is an added benefit to the Three Company and an excellence in that shop!NB: in all this endless chaos, I have not yet had the pleasure of ever personally seeing the Store Manager...”

“Went to this CEX branch yesterday to purchase a new gaming monitor and a MacBook Pro for work. Of all the CEX I’ve been to I’ve always held a really positive opinion of Shepherd’s Bush, the store is always nicely presented, clean, tidy, the staff are super helpful but yesterdays experience was really something else and prompted me to write this review. Jordan’s customer service skills were nothing short of exceptional. Polite, well spoken, very informative on the 2day exchange policy and 2year warranty, kindly took the time to carefully wrap the MacBook so I could get it home safely. I was so impressed. As someone who runs a retail business and has attended many customer service excellence training seminars, Jordan’s qualities are everything retail owners want in a team member and I cannot praise his service high enough. Many thanks for taking the time to help me yesterday. Wish all the team the very best!”

“My first encounter with the o2 manager named Maaz, I was very pleased as he responded to my request for help. He presented as pleasant cheerful he demonstrated that he was quite happy to assist and he did so quite efeciently. I must acknowledge that he was able to fix the issues with my device. I wish to express my appreciation to him and his other support staff at westfimed white city. His skills has been assessed as very good”

“Chad really helped me pick out my phone giving me tips about the location so I could enjoy my time here. Really a great experience hope everything goes well for Chad. Will make sure to call corporate to invigorate this.”