September 2023 by T Chen
Purchased a watch from here over a year ago. Joe who is a manager in this shop is really helpful. He is just so pleasant and professional to work with and goes above and beyond for the customers - I?m not just talking about the sale but also AFTER SALE care. Amazing.5/5. Fully recommend this place and him. You?d typically have bigger purchases in a place like this so I feel I can really trust them.
September 2023 by Steven Dillmann
Abneer helped me choose the perfect necklace for a birthday gift. Very useful advice, insights and recommendations on the different stones and available necklace options. Cannot recommend him and the shop more! Will definitely be back.
September 2023 by Aais Bukhari
What can I say? Neha ??? More like best employee I've come across! Will definitely be returning, super welcoming, amazingly friendly and an all round great personality.Give this woman a pay rise 100% deserved.
September 2023 by Daria Cupurdija
Customer service is awful in this store. Staff is very unpleasant (except one black guy) and they were treating us as a thieves. We went there to buy our wedding rings but to be honest,we didn't want to spend £3000 at place where staff is treating us without smile and respect as that supposed to be our special moment.Before that visit,went there with my brother, he was collecting his ring. Staff just handed his ring without box or anything.Their jewellery is great but they need to improve customer service ASAP.
August 2023 by Ritvik Muthuswamy
Andrew was very helpful in store, great communication and empathy to my situation regarding the watch. He quickly addressed the problem and his service was top notch.
August 2023 by nish bedi
I came in for a watch and to get a strap adjusted. I was helped by Neha, don?t usually do reviews, but she was brilliant. Knowledgeable and quick. Made it very easy to shop and helped with the strap in a few minutes. Highly recommend.
July 2023 by Khalid Farah
Ernest Jones helped me find the perfect watch for myself and I was helped a lot by Alison. Definitely recommend if you want your next watch!
July 2023 by Himaani Yogendran
Amazing experience all round! Abneer has been very kind and patient with making sure I found the ring that I loved! Would come here for all my jewellery purchases
June 2023 by Giada Campini
Exceptional Service from JoeI recently purchased a watch, and I cannot express enough how incredible my experience was, thanks to Joe, the salesperson who assisted me.When it came to finalizing the purchase, Joe handled the transaction seamlessly, ensuring all the necessary paperwork was completed efficiently.These is the second time I purchase in this shop and I will definitely come back.
June 2023 by 11 11
This store is amazing, I love the service here, thanks for George, he helped me a lot with my products every time. His really friendly and helpful:)) highly recommended.
June 2023 by Nick Pisani
Very nice and efficient service - they went the extra mile to help me find a missing guarantee card; get Bell and Ross to reissue one and repair watch. Kuks and Georgio even changed straps for me.
June 2023 by BAMBAM PRODUCTIONS OF BODY AND LIFE STYLE
I would love to say That your stuff KUKS WAS GREAT ON look after usHim deserve all the best. May god bless you and protect you and your familiesKeep up the good work
June 2023 by Charlene Sami
Andrew the Assistant Manager was absolutely lovely and informative of a watch for a 70th birthday however Goldsmith lacked Customer Service skills and knowledge on a specific product hence why i choose to purchase from Ernest Jones because of this amazing service.
April 2023 by Deisy Rojas
Thanking Kuks for his wonderful help with choosing the right engagement ring for us! He offered a lot of knowledge and made our ring shopping experience flawless!
April 2023 by Thanya
I received a very pleasant experience with the store, especially for Kuks. He?s very nice and helpful in recommending watch that best suits me. Overall, I am very satisfied with the service.
