January 2024 by Ian Magarzo Fernandez
A few times I?ve been treated with so much disrespect. The guy didn?t care at all. It seemed he was annoyed to find me a pair of shoes with my number.
January 2024 by K P
Found the shoes I was looking for cheaper here than the actual brands store.
December 2023 by Vaska Kandilova
bad service my son liked shoes i asked a guy who works in the store to check for size. he said he has this number and they are the last ones And he went to get them I waited 10 minutes he brought the shoes and gave them to a man who came after us I asked them to check the security cameras to see the truth but they didn't want The child cried and I left I will never shop there again
December 2023 by Nilani R J
Was the worst experience ever going into footlocker. The woman who was on shift today had the worst attitude and was not the least bit friendly or helpful but just kept sneering at people. No one was allowed to try on shoes as they were "busy" when the shop barely had any people in. No wonder JD opposite were having more customers.
December 2023 by Gurdave Singh
Highly recommend great customer service
November 2023 by SULTRESS FASHION
Management attitude disgusting, tried to tell me to go to Nike upstairs or another store. Unnecessary when questioning the quality of the shoe. Considering I was spending close to £500 I would expect much better service. Tall, young mixed race guy with twists requires customer service training. I will spend my money elsewhere from now on. This store will never see me again.
October 2023 by Carolina Pakisi
Great experience, Carlos customer service was amazing even thought i wasn?t sure on what shoes I wanted, he helped me till the end
October 2023 by Ethan Oppel
Rude/unhelpful staff and overall poorly managed.
October 2023 by Rafaela Correia
Great customer service, 5 stars
September 2023 by Bash Tamimi
I went yesterday to the store at Westfield White City I bought a shoe with a tag of %50 off I went to pay for they want to charge me full price.This shop is froud and cheat.I was really embarrassed because my friends were with me.The put wrong price In purpose.
August 2023 by Shaheeda Rayyab
During my time at the store, I encountered Soyini who was overseeing the operations that day. I found their behavior to be extremely unprofessional and discourteous. Despite being a loyal customer of footlocker for over 5 year, I was treated with a lack of respect and consideration. For someone with stinking attitude like hers shocks me to see that she could ever be promoted as a manger. Not only was her attitude disgusting towards me her staff were also being spoken to like kids. Do better footlocker! You really need to overlook your management & find someone to respect the Poor kids that work there.
August 2023 by Atharva Zingade
Visited this store for the first time. I was been looked after kedar? He was very welcoming and kind. Found my best pair of shoes.. kudos to him?. Keep it up ?
July 2023 by Abdul-Aziz Jaafar
Very crowded which made the service slow. However, selection and prices are good.
May 2023 by Matt W
Worst retail experience ever. They sold me a faulty pair of Stan Smiths and when I tried to exchange/refund them the manager told me (quoting) "I don't care, this isn't coming out of my pocket" and proceeded to do nothing but walk off. Shambles of a store with zero sense of customer service. AVOID!!!
May 2023 by Daniela Ciuffreda
Appalling? I asked one lady for a shoe size and got told she just does clothes.Went to another guy and he told me ?I do only this side?.I went to the other side and the guy told me ?grab the shoes you want? instead of coming with me.They look like untrained bored little soldiers with 0 customers skills.I left and went to buy my shoes somewhere else.
