September 2023 by IJ Isz
I went to the store to place an order for a ring. After talking to a sales assistant, she took my details and promised she will contact me and bring the ring in the store, from another store. She did not call after 1-2 days. I called and talked to another colleague. The 2nd colleague did not call as well. I talked to a 3rd employee after 3 days, she called to say the other store is not responding to emails and she will try again. Never got another call. I called again like the 5th time, no updates. Super bad customer service, will never try again.
September 2023 by Murphy Z
This is a fraud place. I bought a watch in this store 14 days ago and they charged me 30 pounds more than the original price. I found out until I saw the bank bills. And I went to the bank and enquiry the store for four times, every time the store manager said they will call back, but no one ever called. The bank said the goldsmiths staff did this fault! Anyway I have to report this to relevant agencies. So DO NOT BUY ANYTHING HERE!!! Update?I called their head office and they sent me the receipt from store, it showed was goldsmiths ?s fault so I got refund now. Still don?t recommend any one buy anything here, the store manager did not do anything to help customers.
September 2023 by Rob
I want to say a huge thanks to Ivania for helping me pick out an engagement ring for my now fiancé! I walked in a bit overwhelmed with where to start, but she picked out a few rings for me to choose from, after I showed her some examples I?d seen online. She was patient whilst I chose the ring, and was very friendly and chatty too which always makes for a great experience. My fiancé and I returned a couple weeks later to exchange for a size up, and again Ivania processed the exchange with no hassle. Thank you again to Ivania, she was a massive help!
August 2023 by Paul Silas
Great customer service from Nelly.Nelly assisted me in choosing the right watch for me.I had a budget in mind but with Nelly's assistance I winded up spending an additional £800 on a watch I am really happy with.Well done Nelly.
July 2023 by Anushka Jayasinghe
I went there yesterday to get my new Rado watch strap adjusted, the lady who was in the counter did not even look at it, and said "we don't have anyone here to do it today, you need to book it online, we will have someone on Tuesday". However an hour later I went back with my partner and suddenly we were treated very well by other staff members and there was someone who was able to fix the watch strap. So I really wanted to know why I was treated differently and did this woman think my watch was a fake??
July 2023 by Rudrax Patel
I wanted to share my experience with Goldsmith Westfield (white city).The staff was good and served us complimentary drinks as well. But I would like to thankSpecially "Phillips" the man who helped me out with my buying from top to end . He was very much helpful and helped me with buying a great watch with great care.I would love to go again for any of my future watch buying .
July 2023 by Meg Thomas
Such personal service, proactively communicated regularly about my custom piece, and I couldn't be happier with the result
June 2023 by Adnan Hussain
Service provided by the young man on Sunday afternoon was pretty poor. Felt like he didn't want to work. I'm sure there's many who would take his place happily. Received much better service at Zen Diamonds
April 2023 by Iain H
Great service. Extremely helpful and knowledgable and very willing to get in watches not in stock to look at, and hold others so I could compare. Just an all-round good experience both 'transactionally' in selecting and purchasing a watch, but also in the way the help and assistance was given. A great experience. Thank you
April 2023 by PhantomKaratOfficial
Went to have some jewellery valued. Was told at the initial meeting that I would be contacted about the proposed cost to get valued so that I could decide if I wanted to go through with it. This did not happen, and so I was forced to pay over £200, otherwise I would not have got my items back. I also feel I was lied to as when I called I was told that I had been emailed during various times when I hadn't received a single email, apart from when I was told the items were ready for collection. Would not use their services again.
April 2023 by Benjamin Chandiram
I want to particularly mention that I'm very happy with the customer service level dealing with Annie, who was very helpful from start to finish, starting from an initial phone call then to visits to the store. She helped accommodate my wants and needs very well where possible.Happy with my purchase too, definitely looks impressive, but buying something such as an engament ring, for me the buying experience counts for a lot. Thank you Annie!
April 2023 by Abdul
A better experience every time. White city Goldsmiths always goes above and beyond to help and the staff are super friendly and kind. Keep up the hard work. Max and El, you guys really know how to treat your customers.
April 2023 by Katherine Margey
Welcoming and helpful customer service. Attractive items to purchase. Difficult to find, but it's Westfield's fault, they need to provide many more people to direct customers as their electronic maps are all ineffective. I would highly recommend Goldsmiths though. They also provided a very large and beautiful gift box for our item.
March 2023 by Joe Jackson
Finally a good experience with Goldsmiths. I purchased a Seiko watch here today and was pleasantly surprised by the service I received from Essa. He is a pretty new staff member but offered me a nice chilled visit, and I got to try on a few other watches in the process which is always worthwhile. I've had some very ropey experiences with Goldsmiths of late, and only returned to spend the 'apology voucher' they sent me to make up for my most recently botched purchase. This store seems to have their stuff together though??
February 2023 by Jake Iwanicki
Service was spot on couldn?t fault one bit, thank you Ella for helping me and my partner choose our wedding bands
