January 2024 by Dessert Girl
Wajid was extremely helpful! I bought this beautiful watch as a present and he helped me choose the best possible gift. Wonderful service.
December 2023 by Phillip Jackson
Very nice ear rings, although I paid for gift wrapping upon opening Xmas day myself and the wife were very disappointed. If you pay for gift wrapping I expect better.
December 2023 by Connor Penfold
Emma was an absolute delight and helped me navigate the sparkly jewelry to find the perfect price for my partner. Thank you Emma!
December 2023 by S Ahmed
I took a couple of my G Shock watches to be repaired and the service was incredible. My go-to place for repairs from now on.
December 2023 by Nicole Renee
Brian and Hadiss were extremely helpful and went above and beyond to get me my perfect ring
December 2023 by Kizianne Roberts
Umar @ Westfield, White City was fantastic. He made every effort to locate an alternative pendant when the one I was getting was out if stock. Excellent customer service! Thanks Umar!
December 2023 by Rina
Received amazing customer service from Warda at the Westfield (White City branch). She was very polite and gave great suggestions. She helped me choose a watch which fit me best. I am very happy with my purchase. Would definitely recommend her to other friends/ family when purchasing in this store
December 2023 by Laiqah Batool
warda was amazing today! absolutely loved her customer service. she helped me pick out the best earrings and she was just amazing overall!!
December 2023 by Prasanth Rabinthiran
The customer service in this shop is attrocious. The majority of the staff and managers don't even greet or acknowledge you in this shop. I tried to speak to a manager regarding an item I wanted to return after buying it a week before. They instead sent me three staff members one after the other, who werent even managers.Meanwhile the manager (who was on the shop floor doing nothing) was standing around telling the staff what to come and tell me instead of doing it herself. They were refusing to give a refund or exchange and were not offering any kind of solution on how to resolve the issue.What I found ridiculous was the fact that the manager couldnt even be professional enough to come speak to me directly.I would never buy anything from H Samuel again and would definitely advise others to AVOID the H Samuel in Westfield's White City at all COST.
December 2023 by Alexandra Casian
Location changed will be nice to have a post about it, changed my battery of watch which was over 20£ for one battery overpriced, but i was in rush to have it, didnt last 2 months, as u have a guaranteed 1 year, i been back twice to change my battery, in both day wasn?t no one to change a battery. From 5 staff no one know it? a joke!!! I will be back 3th maybe with luck to find someone to do ?
November 2023 by Lauryn Clarke
Warda helped us today looking for engagement and wedding band sets she was so friendly patient and gave us lots of options
November 2023 by Callum D
I ordered the wrong size ring for my partner and was quickly helped by Umar and another person (I didn't get his name) to get the correct one ordered for me. In and out within 15 minutes. Excellent service.
November 2023 by Mikey Akwetey
The experience at H Samuel today was second to none. Warda & Saanyah were very patience and extremely helpful. They helped me to chose the perfect item I was after. I would highly recommend going to them when in store. 10/10 Service
November 2023 by Kavya Biju
Want to H. Samuel and was pleasantly surprised to see the new store!! I went in to buy an engagement gift and Umar was extremely helpful. His expertise and knowledge was extremely helpful in picking out a suitable gift. Made my day with his brilliant service
November 2023 by Shaohui Lew
Jay is an extremely professional salesperson, with a wealth of knowledge about rings. He is very kind and put us at ease when we were shopping for an engagement ring. As newbies to ring shopping he provided an invaluable source of information. I highly recommend him!
