August 2023 by Domenic Armaghanian
Shockingly terrible service from a reputable high street bank. Having cashed £100 from an ATM located in their store I asked the front counter whether they could change the notes to £50 notes instead of the £20 notes which their machine gave me. I was told that as I was not a Halifax customer it was not possible and that I needed to bank with them to change notes. What an absurd policy, especially given that I withdrew the money from their own ATM. Go elsewhere for banking is my best advice and avoid using their cash machine?s!
May 2023 by David Collins
I swear every time I visit this branch they are incapable of ever opening on time. Ridiculous 0/10 Avoid the this branch
March 2023 by Michael Wu
Took time to solve issues unlike the King Street branch who brush things aside and handed me a leaflet explaining how to make a complain against his own company .......BUT when we went to Westfield Shopping.... Assistant manager Mr Saif Khan was extremely helpful....went further a mile to get my wife's account sorted.....not even my business banks could give me that much customer time dealing with banking issues. So hands down this is the first branch of bank over my 43 years of doing business and personal banking. This is how Banks should be operated. Good job Mr Khan and thank you for resolving the issues.
March 2023 by Lorna Huntley
My favourite member of staff at the Halifax in Westfield (White City) is Andy. He is always a pleasure to deal with and always makes time for a friendly chat. His highly professional service and fantastic personality always makes my day. He is a real asset to the branch.
January 2023 by Philippa MQ
Halifax in Westfield is closed until further notice. The ATMs for withdrawal only remain accessible.
December 2022 by Linda Nolan
Spoke to Financial Consultant, sadly couldn't answer questions as she wasn't qualified, she was helpful, then spoke to her manager Saff(?) who wasn't sure himself but telephoned later in day with answers, found it a good experience and found staff very friendly and helpful
November 2022 by Andressa Moreira
Wish I could give 0 but unfortunately I can?t. They make me waste my time calling the number on the back of my card when only they can sort the issues. Thanks a lot! Useless people? never help with anything.
July 2022 by Jessica S
Dealt with Rehana Begum who also used to assist in the notting hill branch. She assisted me several years ago and was a fabulous woman, help me meat my deadlines and gave good advise on the products Halifax offer. I would love to re-connect with her again as was a true asset to the team and I?ve remained with Halifax and not changed anything due to her
June 2022 by REDA laidani
Very bad service if could give 0 I would.They couldn?t help someone disabled.
May 2022 by James Sinfield
Geeta, the laughably awful 'manager' here, is a woman who is snotty, rude, and a complete lier.She pretended to be on the phone (I literally watched her the whole time) for over 30 minutes near closing when trying to get a block removed from an account. Then had the absolute cheek to blame ME because she was kept there 10 minutes past closing time (due to Halifax's complete ineptitude!) ? all without even getting the account unblocked at all, despite being shown every piece of ID under the sun, as per policy.She should be fired for her attitude problem, as other customers have commented on. Halifax is certainly not Barclays or Lloyds. Avoid.
March 2022 by Ana Lyda
Says open till 6pm but after queuing for the counter the lady turned around and said no service after 5pm. Useless branch. Bank manager didn?t want to help even though it was a cash deposit to their own bank not able to do online. Travelled all the way from Queen?s Park and told them. Wouldn?t budge.
December 2021 by ????? ???????????
good afternoon, I wanted to share about this branch:the guys are young and not quite experienced to the best of their youth, but there is an excellent employee ANDY, who is competent, polite, patient, and I have problems with spoken English and he patiently listened and helped me both 1 and 2 times, cheers!!!This is a request to the head of the branch:give him a bonus for Christmas!!!because of such employees, the Halifax rating goes up!!!ANDY, I wish you health and success!?????
November 2021 by Ben stanmore
not the greatest service. the cashier was not very helpful
August 2021 by Analyda Bohorquez
Says open till 6pm but after queuing for the counter the lady turned around and said no service after 5pm. Useless branch. Bank manager didn?t want to help even though it was a cash deposit to their own bank not able to do online. Travelled all the way from Queen?s Park and told them. Wouldn?t budge.
August 2021 by EmiliaKatalin Kiripolszki
I'm not sure any relevant person read me.The communication not work between us about the opening time.Very difficult give us correct information here when you ar? e open
