August 2023 by L
very pleasant and patient ladies (Polish) served me couple of times this week. Even though I didn't keep my online jackets, it was still a nice experience.
June 2023 by Shilan Shah
Thank you Joanne for your help, suggestions, positivity and patience. What can I say I found the perfect dress and coat. Impeccable customer service.
May 2023 by Karen White
Just returned home from a 2nd visit to this Hobbs store in Westfield to change a whole mother of the groom outfit. I must thank all the store staff who were so helpful. Ema in particular made suggestions i would not of thought of and made the whole experience so much better than it could have been. Thank you all so much for your help.
May 2023 by Lina Kleine
I visited your store last week, with mum and sister. I would like to say a big thanks to the store assistant Egle who greatly helped me pick out some great outfits, her help and professionalism was outstanding. It was a lovely shopping experience. Some other staff named Camilla and Habiba were also really helpful.
April 2023 by Richa Kapila
Went in there yesterday with my mum to buy formal dresses - the service was amazing, very helpful ladies who offered to assist a few times.Paula was particularly helpful and went out of her way to show my mum different shoes, bags and accessories to match her outfit. Would recommend as a one stop shop!
April 2023 by Odile Taylor Ali
Went into Westfield Hobbs today with my mum looking for an outfit for Ascot for her. Ema was most helpful, professional and friendly and my mum looked absolutely fantastic in the new collection. Thank you Ema for your patience and attention to detail.
April 2023 by Claire Hollinghurst
I visited the store yesterday with my daughter as she needed an outfit to wear to a wedding. The staff were really helpful - at one point we had two members of staff helping us! They offered honest advice and were very patient, giving lots of different suggestions. In the end we left with two dresses (couldn?t decide between them) a jacket, shoes and a handbag. My daughter is delighted with her first Hobbs experience. Thank you.
April 2023 by Daniela Beteringhe
Hi, I would like to say a BIG THANK YOU to EMA, for her professionalism and customer services, outstanding, she helped me to find in one go all I need it , even a bit more . :)I am looking forward to come back , as you can find here the quality in product, as in people also.With many thanks and kind regards, a very pleased customer, Daniela. xx
April 2023 by Claire O'Neill
Great service and expertise from Egle who helped me get some new pieces for work. Nothing was too much trouble and she even taught me how to tie my dress belt in a much more flattering bow. Thank you so much for your help today Egle
January 2023 by Iks A
Popped in today with my mother, only one staff member in the shop which is fine. She was steaming when we walked in and continued to do so until we left, took a glance as we left as if to check on us. No assistance or even acknowledgement!
December 2022 by Sarah Howard
I wandered into the store looking for a serviceable AND stylish winter coat and left with one, plus a fabulous jacket! Well done to the Hobbs staff.... they were lovely and friendly, but not pushy and offered advice and information only when solicited. Top marks to Emma, Heather and the lovely person on the till, whose name I did not catch ( ?)
December 2022 by MrMrs Fish
Very very nice staff at Westfields/Shepherds Bush HOBBS.The team kindly spent the time to ensure everything fitted correctly and gave helpful honest feedback, which meant I purchased a great bunch of outfits, which can be mixed together stylishly.Ms Egle was an absolute delight to shop with.Thank you
March 2022 by Kush Goonetilleke
First time at Hobbs London & so glad I went to the Westfield Shepherd's Bush showroom. I'd like to say a special thanks to manager Carolina & her staff in today (15-03-2022) for their expertise &, mostly, their kindness. Besides beautiful clothing, what makes a wonderful shopping experience is kind staff. Hobbs London Westfield has this in spades! Thank you!
November 2021 by Sarah Jane
I attended your Westfield store on 31 October 2021. I had to experience a very rude member of your staff who was quick to call across the store to me that I am not petite (after accidentally picking up a petite coat to try on). Part of her exact words were "You wouldn't consider yourself petite would you?!". I am a size 10.Utterly humiliating particularly when the coat went on to fit me well. I went on to buy the coat regardless of the your staff member's attitude but I have to admit, it has now tainted my view on the customer experience your stores claim to provide.
September 2021 by Alexandra Wilson
I had a brilliant shopping experience. Heather was exceptionally helpful and made it a really enjoyable shopping trip. I ended up buying a whole new wardrobe. There was no time pressure and I was made to feel so comfortable throughout. Thank you so much to the team - especially Heather and the manager!
