August 2023 by HannahAris
Please please stay away from this ?hotel? if you can even call it that! It is more like a converted apartment building in a really loud and dirty part of town. It is completely misrepresented in the description and pictures!! I don?t know how they have all these good reviews, it can?t be real?! And it is most definitely NOT a 4 star hotel, there is no way! Read further if you want to hear my story but long story short just please stay elsewhere! This place is an absolute scam. ????? I booked this hotel for 3 nights for a work trip. I was trying to save just a little bit of money rather than staying at the Hilton around the corner, it wasn?t that much less, something like $25 less a night. But it looked cute, and had good reviews, and actually said it was 4 start vs the Hilton?s 3?. ?????When I arrived with my heavy of work equipment I found that there is no elevator but luckily someone helped me up the steep and narrow 3 flights of stairs. I told him I wouldn?t be able to get down on my own and he said no worries I will help you. As soon as I walked in the room I knew I wouldn?t be able to sleep or work there because of how noisy it was. The street noise was over the top loud even with windows closed and ac on, but not only that, there was some kind of alarm (like one that goes off when someone enters a store) every minute or so. It gave me anxiety even just to be in the room for a few minutes. It also wasn?t clean, there was a dead fly in the bathroom, I touched the bed and it felt like it was made of pieces of styrofoam that just disintegrated with any weight. I immediately walked down to the front desk and told her about the noise. In her own words she said ?I know, it?s a very noisy room, I wouldn?t be able to sleep in that room either.? So I said well I need to sleep I literally booked this room for the purpose of sleep and I?m on a work trip. She said I?m sorry I totally get it but there are no other rooms tonight we can move you to. I had lugged my equipment bag on public transport and made it all the way from Wales, I was so exhausted and just wanted to rest and I definitely wasn?t going to leave for one night and come back so I told her I was going to have to check out and find another place. She said the room was non refundable (which I knew, but also didn?t expect it to be so misrepresented- it literally says ?sound proofed? on every picture and at the top of their hotel description! ?????) and that because I booked through Expedia they wouldn?t be able to do anything but I could call the manager. Long story short Expedia claimed it is them who decides about the refund and they have rejected it. I also emailed them and they strung me along for a couple weeks only to say they would not refund anything. They kept writing different excuses why they wouldn?t refund, one even said because I ?used? the room. Does walking in, leaving my bags for 20 mins to go down and talk to the front desk, then coming up to get them and leave mean I ?used it?? ????? They don?t care about people and they are completely lying in their description, I honestly don?t know where the good reviews come from or how they could be real! I had to scramble and find a new place last minute and of course spend money on the new place. The thing is this wasn?t even that cheap, it was about $25 less a night than the Hilton that was right around the corner but somehow the area there (near a beautiful park) is LOADS nicer. You turn the corner into the intersection with w12 and it?s sirens, street traffic, people under a tent protesting something loudly or trying to get you to join their religion, an ugly hectic train station and trash everywhere. I?m so disappointed with this experience, it cost me stress and money and this property doesn?t live up to ANY of the standards in its description. PLEASE STAY FAR AWAY!!! Oh and guess what! even though I left within 20 mins tops of arriving there was no one was there to help me with my bag. I actually had to have a colleague come over to the property to help me! ?????
August 2023 by belindacoles
Stayed here for x1 night with my 8 year old son for his birthday visit to London. For our needs the location to the tube and central line was ideal as well as having so many shops and eateries nearby. Our room was of a nice size, modern and comfortable, we also had no issue with noise - we had room 402 on the very top floor (loft) Lovely big towels in the bathroom. The bed was on the small size but comfortable. Staff very friendly and a water refill station in reception & tube maps. We parked in Westfields (£15 for 24hrs) don?t park in Car Park B, it?s a long walk right through the centre. You need to park at Waitrose, which I believe is car park A. Shepherds Bush is definitely not the safest place, I grew up in London so know what to look out for, but with my young son it did feel a little uneasy at times - day and night, so just be careful. I would stay here again
June 2023 by johnedwardclarke
Spotlessly clean rare independently owned hotel. Stayed one night, the location is great right next to the Shepherd's Bush tube station. Good size room and huge bathroom. 3 min walk from Westfield car park B. 20 mins tube from Oxford Circus on central line. Would highly recommend. As an independent hotel they are happy for you to call them directly for a discount from other sites prices.
June 2023 by PEDROWINE
I was tempted to rank it with just one star, but the friendly staff at the front desk made it grant and extra star, but still an overall deficient impression. My room was riculously small. Size could be forgiven, but the disgusting small coming from the toilet which really made me sick, plus the disturbing noise coming from the street, plus the lack of lift which can prove to be a real challenge for people moving bulky luggage, plus.... No, not for me. One of the worst places I have stayed in London. That small coming out of the bathroom will not disappear so easily from my senses.....
April 2023 by snowdons
A great value hotel, very clean, comfortable well presented room. Very helpful staff, reception manned most of the time. A perfect base for the area. Next door to a 24 hour shop and just round the corner from Shephards Bush underground. Shopping centre and eating places just across the road.
April 2023 by Eugene
Ridiculously overpriced, its a shame that this kind of shop is located in such a convenient location
March 2023 by larryfV1795QE
I have stayed in this hotel many times during football season and it has always been a good experience. The rooms are a little bit worn but have always been clean. No complaint on the stuff. The stairs are quite steep and there isn't an elevator so be ready for that. If you are looking for a nice place to sleep in W12 this is a good choice.
January 2023 by Ron's Creamy Surprise
Cashier was nice. Good stock of items too, readily available 24/7. Convenient location. Not much more you could ask for!
December 2022 by Danio Domingues
Always a good place for a last minute trip before heading home when it's late.Pricey compared to all the other options
December 2022 by O9397ZWrachaelb
Don?t waste your money, anyone who has reviews this hotel as being good, clearly has very poor standards or is diluted. The rooms are tiny, the bed is a single bed (booked a double room!) as you can see from the photos the bed sheets were found like this and the curtains were covered in a white substance with dirty splashes all over too. Absolutely disgusting! We complained, to be told they had no other rooms to move us and we could check out and leave if we wanted but they wouldn?t give our money back. We asked to speak to the manger who was no where to he seen. We then asked for a contact for the manager to speak with him, and we?re given an email address - 3 days later, still no reply to our email?. No acceptable and not good! We feel so strongly we?re taking legal action. We are not the type of people to always complain, far from it, but this is not a good hotel and we feel we need to allow other people to make an informed decision.
October 2022 by Simone
Useful convenience store, but it isn't the selection that gets 5 stars: it is the fact that it is open 24/7 and right by the station.
October 2022 by abraham ?Gollum? Hessen
It's not londis anymore it's owned by a family business the shop is called welcome 12, and they overcharge for everything practically. 1item that normally costs around 0.50 pence they charge 1.80 bcs they are located in a busy area You better off going to next shops or on w12 and enjoy 50 to 80% cheaper price .\\nRead other customers review if you don't believe me or go check for yourself they are overpricing most items only positive thi\\nNg I can say its OK late
October 2022 by Tracey K
Whether this is the hotel for you will very much depend on what you want. It was perfect for my one-night solo trip when I really just wanted a place to sleep. My single room (single bed) was clean with a really nice shower and very comfortable bed. It was a little noisy outside as it's on a very busy street but I always travel with ear plugs and slept like a log. The room was very good value given the current high hotel rates in London. It's in an excellent location just next to the Shepherd's Bush tube station and around the corner from Westfield shopping centre, a short walk or tube ride from Notting Hill. For a similar trip, I would definitely stay here again. Staff were friendly and helpful, and you can leave your bags before check-in if necessary. The hotel has no dining facilities, but this wasn't a problem for me as there are lots of options very nearby - I had breakfast in Westfield. If you want a hotel experience where you'll be spending a lot of time in the hotel, this probably wouldn't be for you, but for a trip where you'll be out and about a lot, it's ideal.
September 2022 by Wamy ?Ree-Ree? Orishay
Good little grocer's but a little bit pricey. 24hrs so it's a winner for me. Mind you my Reece's Peanut Butter Cereal Puff's cost £5! Which is a bonus as if you buy it in the Westfield round the corner you'd be paying just under a tenner if not more, probably due to tourism. They've normally got all my little bits and Bob's that I can't get from Bush rounderbout. I'm pleased for the stores latest stock which is Co-Op's brands so I'm able to get items here that they wouldn't have where I'm based at Latimer Road. Decent staff. ATM outside is normally replenished quickly too. Coffee machine, pastries!! I think there's a ramp for mobility user's but don't quote me on that as I don't recall lugging my E-Scooter up a step of any sort so... Happy shopping guys.
September 2022 by florencia2409
I stayed at W12 rooms during Nottinghill carnival for two nights. The windows aren?t soundproof and my room faced the highstreet, so I barely got any sleep. What made it worse was that the fire alarm randomly turned on at 6 AM for about an hour and there wasn?t any staff present to turn it off. I would not recommend at all!
