October 2023 by Google user
Olga who helped us in the men?s work shirts department was a joy!!! M\\u0026S must give this amazing woman a raise! She was full of great energy, laughter and was super helpful! We will come back to this store just to see this amazing assistant! Thank Olga!
September 2023 by Rez B
I witnessed a Very unprofessional manager in the school shoes section at m&s and although it had nothing to do with me, overhearing a very loud conversation she was having on the phone during work hours aswell as complaining very loudly in front of the customers to her colleagues. One of which was also a manager which was shocking as nothing was said about her professionalism. She was complaining about people in this country being rude and she would never imagine being that way - which was just rude in itself. She was complaining about a customers child ?screaming? - the child was being a child and just being loud. Given your working in the KIDS section in a very very BUSY Westfield shopping centre - I wasn?t sure what she was expecting. It made my experience very very uncomfortable and I felt uncomfortable shopping with her presence. I wasn?t able to get her name as I thought had I looked she would have blown my head off. She was short, on the larger side short dark hair. She had a New Zealand or South African accent (I couldnt make it out) and was wearing a white T-shirt with blue stripes (30-08-23). She clearly cannot handle working in retail and how she became manager is beyond me. I wish I had complained there and then to someone In store but I was with kids so I didn?t want to cause any conflicts. M&S - you should retrain your managers and reiterate keeping your professionalism whilst on shop floor. I would have been disgusted if she was making a comment about a child I was with for making noise as some children have disabilities and can?t help it!
August 2023 by Gabbi
Great experience today. The store didn?t have an item on the shop floor that I was looking for and Tasha went above and beyond to help me and was so accommodating and friendly. An amazing representative for the store and brand!
August 2023 by Suffian Baig
CHARMAINE an excellent staff member at westfield shepher'ds bush helped us choose the best fitting suits and was also very caring, polite and I would say that we received a 5 star customer service and made our day!
August 2023 by Amie Richmond
Wonderful service. Jay helped us so much in menswear and was so kind assisting us track down items at other stores.
July 2023 by Cecca Travel
Good shop with pretty much everything.
July 2023 by Olgierd Z
Used to shop a lot there but now they barricaded the exit, it takes 5 minutes from the grocery/food court to the street (because you must walk through the half of Westfield).
July 2023 by Charlie Fleming
Clean and the foodhall is excellent, best not to shop hungry as the food here is... And looks so good you might fill a trolley when you only went to have a look. This is a nicer branch of M&S.
July 2023 by Bell
Had a great, great experience thanks to Olga in the menswear department. She was incredibly friendly and approachable, and offered us some really great advice and guidance. Huge thanks and appreciation to her!
July 2023 by Phoebe Cramer
Had a great, great experience thanks to Olga in the menswear department. She was incredibly friendly and approachable, and offered us some really great advice and guidance. Huge thanks and appreciation to her!
June 2023 by Naureen Malik
I came to do refund on 31/5 to M AND S Westfield white city the service was truly exceptional by staff member name[ MIHAELA] thank you Mihaela for 5 star service and makes me feel better after having not good experience by one of the staff ....... Thumbs up for you .
May 2023 by Mari-Liis Ait
Had a very good experience today while hunting for the linen pants that are sold out everywhere! A lovely older man helped me patiently and tried to locate the last midnight blue linen trousers. Was so excited when he returned with them after the second try! Marks&Spencer is an overall very good value for shopping and current styles have a nice balance between class and trend- lots to choose from.
May 2023 by Evgenia Fratzeskou
Best place to shop a wide variety of products and food at reasonable prices. My special thanks to the nice lady at the foodhall till for her help with my card.
May 2023 by Freideriki Fratzeskou
My favourite overall. Excellent choices also at the foodhall. The ladies at the till are very polite and helpful. Reasonable prices and good range.
April 2023 by Blush Suede
The shop is very large and has a nice selection of items however the range of sizes available is not as it used to be anymore.Many sizes, particularly plus sizes are not available in store anymore and you need to order them online. They need to be more careful to keep on replenishing their lines especially fi the reason why these items are not available is because they tend to be purchased more often.I also noticed that the focus moved to higher price items from brands that M&S collaborates with. Sure those items are more attractive, particularly to younger shoppers but they are not really the reason one goes to M&S in my opinion, at least it is not the reason why I go. I go to browse and shop the items I grew up loving and that served me really well over the years. Those ranges tend to be disappearing slowly from he physical stores.It is an okay M&S store overall, but not as rich is variety as it used to be.