November 2023 by Lara M A (The Tutor)
Lovely colourful clothing.
October 2023 by Maura Fernandez Rodriguez
The shop is very big and they have beautiful and colourful outfits.The shop was tidy and clean but the customer service wasn't good.I bought a belt and ffter paying it I realized that the buckle was broken, and when I told the cashier, she doubted it was like that, it was as if she thoughts I had broken it. I told her that I did not need the ticket but after seeing her attitude towards changing the belt, I told her that it wanted the ticket and she told me that it will take 15 minutes to print a copy of the ticket. Very rude people!!!Not nice.
October 2023 by Ayisha Winfield
I had an amazing experience at monsoon a worker named Rena was so kind and sweet. I was having difficulty trying to find what I wanted and Rena spent her time helping me out, I really appreciated this as I have social anxiety in new area and it was very busy at the time. But Rena unlike the other worker went out of her way to help me. She?s an angel and should get some sort of acknowledgment.
October 2023 by Brown Texan
The worst customer service and attitude that I?ve ever witnessed in retail. This annoying little brat of a shop attendant had closed down the dressing room 1.5 hours before the store closing and didn?t allow anyone in, so we had to try my little girl?s clothes over her t-shirt sitting outside and purchased nearly £400 worth of clothes. She rudely ordered us to pick up all the hangers from the chair and re-hang the 2-3 articles that we did not purchase because they are understaffed and they can?t do that type of work at closing time. When we pushed back and told her what customer service is, she yelled at us for not complying to her job for her and later crumpled up the receipt and threw the receipt at my wife?s face. Disgusting and shameful behavior that I?ve never witnessed in my whole life? It is a shame as my daughter really like the clothes but not enough for us to ever show own face at this location ever again. I don?t even expect this type of service and attitude at Primark, let alone this relatively expensive place?
September 2023 by Jay ?Nspired2014? Dee
I love their clothes and I had an excellent customer service experience.
August 2023 by Iwona Grzelewska
I had a wonderful shopping experience last weekend at Monsoon's White City store. Despite the store being busy, a young girl in the kids' section patiently helped me find the right sizes for my children. She had a smile on her face and was incredibly helpful. At the tills, the woman who helped us was friendly and even made my kids laugh with her jokes. As we left, she waved goodbye to my kids, who happily waved back. Overall, I was impressed with the welcoming and kind service we received.
August 2023 by Mahmood Mahmood
Really rude customer service the lady who served me was really unhelpful and whilst I went to gonsee if they had another dress she served someone else! The store wasn't even busy and it was a friend of hers because they were speaking in the same language. I'm more annoyed at myself for not saying anything ! These people need manners!
July 2023 by Tote Sh
I frequently visit Monsoon. I like the quality, the staff are amazing as well. However, the environment in the store is extremely hot these days, and I was literally boiling. I asked a member of staff who was holding a tiny fan why this was the case, and she said that the air conditioning wasn't functioning properly. I have no idea why a company like Monsoon wouldn't be able to fix their air conditioning.
July 2023 by Kaushal Kishore
It's good designer place for buy party wear clothes. It has good collection of ethnic and western wear. Kid collection is also good.
June 2023 by Maria Doyle
Lovely friendly staff & good service.
May 2023 by David Tan
Sad the dresses are expensive but their service is really good. My wife went in here the other day was telling me how this small girl who wears a headscarf approached her and stayed with her the whole time helping her find a dress giving her advice and opinion for our daughter mendi. My wife kept talking about how nice she was and felt appreciated. Sad we didn't get her name but definitely will come back for her service. she was smiley as well
May 2023 by Tedy Ray
I was very surprised and shocked by the way I was spoken to today by this member of staff that gave me 0 customer service. When I approched the till I noticed there was no greeting so I just said hi. Then I took the dress out that I purchased couple days ago for my child and said I would like to return this. She looked at the dress and ask me if the dress been worn? I said yes only once, then she looks at me and says, you wore the dress, your dirty it, you can't have refund. She repeated that few times looking into my face. I told her I didn't wear it. I didn't realise there was anything on the dress and I have no problem if you can't refund my money but what I have a problem with is the way you spoken to me in a very patronising, unfriendly way like I have committed a crime. I asked for manager she pointed into direction telling she is there walked away leaving me at the till not happy, chatting with her colleague. At that point I was quite upset so I told her to get the manager. She then goes and get the manager. When I was talking to the manager she then started an argument with me telling me to stop lying to her manager. So this is the way you trained your staff to speak to the customers? You can accuse customers dirty the dress and you call customer a liar. The manager defends it staff saying that she never received any complaints. The fact that she talked and argued with me infront of manager and the manager just stood there making excuses for her like said she was just upset and me customer is being treated like sh*t did not matter. That I customer have to be ok with the way I been treated and spoken to today because your staff never received any complaints before so that gives her permission to speak to me like that and I have to put up with it? That said everything to me today about that Monsoon. That was loud and clear enough for me to know that the management is poor and the store quality has gone down because of some people that work there. I did get my refund at the end, that was put on gift card. But the staff had such a bad attitude problem it was shameful. I always shopped at this branch and received decent customer service from other staff. Today this one staff changed my whole mind about shopping there again. Also I would like to remind them is because of us customers the shop is open and they have jobs and get paid. If there is not much customers your store will shut down just like many other Monsoon have. So many businesses are shutting down and people end up jobless Appriciate that you have jobs for now and treat your customers with respect because one day this store will shut down too and it looks like it will happen sooner then later with the customer service you providing.
February 2023 by konstantinia stefanidou
Nice clothes but quality with prices? I think yoo expensive for that...
February 2023 by Honey Salim
Good customer service! Helpful in the changing rooms.
January 2023 by Hebatalla Dessouki
Nice clothes
