January 2024 by Jadira Benazar
that store have a bad service and the staff is incompetent I was waiting more than 1hour for be attend an the women in there lock my account just made me spent my time and have to go to other place for a solution
January 2024 by Artem Metelskyi
Train your staff properly to ask for a permission to use a customers phone.I came in to solve a quick problem and ask a couple of questions. While I was being helped two customer service representatives just took my phone off me and were scrolling through my email and my texts messages, while not even asking if I was okay with it.While it?s okay for some people, I felt uncomfortable when random people were looking through my email history even when it?s related to O2 queries.I also singed up for an O2 contract through Uswitch and the customer service representative said they can?t help me with O2 related queries and I have to talk to Uswitch directly. This sounds extremely weird, considering all my communication is done through O2 and not Uswitch
December 2023 by Marocish London
Great customer service help
December 2023 by Omz
Shocking customer service, walked into the store 2 days to ask about opening a new contract for the iPhone 15. The guy serving me rudely tells me to go sit in a corner while he checks if there is anyone in front of me bear in mind it?s an empty store. After he realises that there is no one else he calls me over and tells me to sit at the desk and wait for him to cover. I thought that?s fine he has something he needs to sort before he can help me. This guy proceeds to then open his new Apple Watch on the shop floor and start setting it up. After a 5/10minufes he realises that I am getting a little annoyed watching him he then tells me he?s going to be right back and proceeds to pick up all the bits for his Apple Watch and take it to the back of the store to set up. Comes out another 5/10 minutes later wearing his Apple Watch and showing it off to his colleagues. Not sure when customers stopped being priority but O2 definitely won?t be having my business
November 2023 by Anthony Machado
Omg, I could not believe how bed the customer service it is, one guy the don?t know nothing, extremely Rudy, he has all my information on the screen in front of him and still asking me the same question again and again:((( I just walking out!!! O2 Please provide better training for your association!!!
October 2023 by Veronica Viscardi
I never seen such a level of incompetentence; it was like watching toddlers try to play shop. I came two days ago trying to drop my old phone for repairs clue staff flapping around like dying fish,taking 20 minutes and three of them to make a log in,then they were unable to find the IMEI . In the end I said never mind,and I bought a new phone. Not even two days later,the screen broke. I returned to the store to ask for a change,clue same pantomime as the first time. They did not have my model in store nor could they order it,for same unclear reason. They told me, a middle aged limping woman with a broken ankle,to go to Hammersmith. Their attitude was pure rubbish: rolled eyes,sighs, clearly thinking "how dare she ask us to do our job?". Seriously,I wonder if they are all related to the store manager,as I can't explain why they were hired. I doubt they even know how to use a phone by themselves,let alone help a costumer. Don't go there; save your time and money.
October 2023 by Kishana Wisdom
I recieved amazing customer service from Alistar in the White city store a few days ago. I had an online upgrade gone wrong and he went through the lengths of calling customer service on my behalf, resulting in a next day delivery replacement phone. Thanks so much Alistar!
August 2023 by Marco Vergani
Very dissatisfied with the O2 service and the highly mixed experience of the personnel in the store. My phone number has not been ported for 10 days and after tens of calls to customer support and visits to the store, it got manually ported on day 26, but data access was not activated, so I could not do any internet, email or else. When contacting second level support on the phone, i was told that someone would call me back within 5 days, at which point i cancelled the contract, as I was promised several times by customer support that they would call back in the many calls which I had, but nobody ever did. Regarding the store few sales assistant are capable and kind, but others try to pacify you with false information, such as that porting gets completed in phases over 72 hours, or that the extra features that you should be entitled to are not working because you have 0 spend limits and other completely fabricated stories. What's worse, is that O2 doesnt give to the stores any dedicated technical support line, so I ended up sitting in front of the O2 store persons for up to 1 hour while they were queueing on the phone awaiting their colleagues to respond. O2, this is something embarassing to say the least, you should seriously reconsider how you manage support, which is useless and modernize your services, we are in the 21st century, 5G, but you are far away from it.
August 2023 by Yassin B
That company start to be so silly I wait basically 1 month to pay out my bill and the problem it was my business account I been on 9 store to sort it out the situation at the end I sort it on the store where I had the contract
May 2023 by Michael Parkes
Quality world-class customer service I'm going back in say the next fortnight will excellent.
April 2023 by Amira-Amal Anwar
Ishara was rude and disrespectful and does not make customers feel welcome. I told her I did not like her tone of voice and to not be rude and she quoted ? I?m not being rude but I can be? then proceeded to laugh when I walked out. Do better with your staff it?s embarrassing.
April 2023 by Eric Brooks
Wanted to buy an item priced at £9 but it was wrongly priced and they refused to sell it to me for the marked price. They would only sell it for £12, so I walked out and got it in WH Smith instead for £9.
March 2023 by Benedict Robb
Naveen was patient and provided great customer service. Go in being clear on what your requirements are and you won?t go wrong.
March 2023 by andrew obrien
O2 were absolutely amazing in helping me out with a issue I had with my pH
March 2023 by Álvaro P.
Excellent customer service. Varun was very helpful and I had a really good experience when I visited the store.
