February 2023 by Pema Bhutia
Had a great customer service\\nEvy or evi was great and helped us a lot,\\nThanks for being kind and patience with us
January 2023 by Expert Reviewer
Staff are unpleasant and are unapproachable. After waiting 10 minutes to approach someone (only 1 person on shop floor other than at the till) she was slow and took 10 minutes bringing out a size. She helped people who came in after me. I waited a further 15 minutes for her to bring out another size to which I had to leave because I was in the store for 25 minutes waiting for my shoes. Come to this store only if you are patient enough to wait for 30+ minutes
December 2022 by I.
Went in for a single pair of shoes and had to wait over 20 for the staff to find them, despite multiple other customers, who arrived after me, receiving their shoes before me. Most of the staff were unserious and completely ignored the line of people waiting for their shoes. At one point 2 staff members were helping 1 customer purchase a single pair of shoes whilst myself and multiple other customers continued to wait.
December 2022 by T El-H
Excellent customer service from Leanne at Westfield office, she was very patient and helpful and friendly. Thank you for a pleasant shopping experience Leanne.
December 2022 by Widya Balasundaram
Service is a bit slow however the staff are very helpful once you get hold of them. I think they are a bit understaffed
October 2022 by Daina Cyrus
Amazing customer service. I ordered wrong size shoes online. They didn't have them in store so they sorted for me very quickly so I can get the right size. Very happy customer ?
September 2022 by Rodrigo Branco
By far the worst place I?ve ever managed, the stockroom is about 4/5 floors up so customers would wait roughly 15 mins for a pair of trainers to come. Store managers are dropping like flies. The other day there was a gas leak and they were forcing colleagues to still work and run for trainers. Doors are falling apart. There?s pests around the whole shop and these haven?t been actioned by any sort of pest control. Considering we are next door to food shops is a little bit disgusting. The way I was handled made me resign with immediate effect. That shows a lot
August 2022 by Eva Michelle Saxena
Let me say something, your store is PATHETIC. I am not talking about the shoes I am talking about the service. The assistants look so sloppy and they are so slow! I am serious, I leave the store and come back an hour later and same people were still waiting. It?s just to slow. I am not going to wait for a slow and sloppy assistant to tell me that they don?t have the shoe size. Ridiculous. It?s not good at all. He was like a robot no emotion. When I lost something they just say « no we haven?t seen it, next customer please » please Do not get anything from this sh*ty store. It doesn?t deserve to exist in this mall.
August 2022 by Nicola Kear
Did eventually get what I came for but nobody looks like they want to work here. No smiles, no joy.
July 2022 by Rishi Vaja
I have been to the Office store in Westfield (White City) a few times. In recent times, the level of service has been nothing short of abysmal. The demeanour of staff is that of someone who is being forced to talk to customers. The time it takes in getting a size you requested can be up to 30 minutes in my experience. And the queue at the till itself can take 15 minutes. In short, you can spend an hour trying on and purchasing one pair of shoes. You can also spend 30 minutes waiting for a shoe which may never come. I rarely post reviews, but my last visit was so infuriating, I would honestly think twice before stepping in again. Management needs a change. Processes need to be reviewed. Staff attitude and efficiency needs to be reviewed.
July 2022 by Martina Saud
Very very bad service. Iv waited 45mins to see if they have my size. And after asking twice for the size , they said they don?t have it. Other customers who arrived after me were looked after immediately. Will never go back again. Very disappointing with their service .
June 2022 by ?nancy
Very bad service, I was really interested with the shoes I choose, I just need my size, but I waited there about 20mins, it was not busy time, there were some staffs there, so disappointed
June 2022 by L O
Came back for the third time because we where given to different size shoes which they exchanged but my daughter later realized she wanted a smaller size. But this was some weeks later. I spoke with a women called Tony who was so polite and professional, she listened to me and explained the exchange policy. I'm so happy with how i was dealt and my daughter finally has the right shoe size. Will definitely shop at Office for all my Dr Martins in future because of how courteous i was treated. Customer service need more staff like her
May 2022 by Marta Capova
Apart of the fact that I have been waiting seriously long (compared to other costumers) I asked about size 40 for Birkenstock and 41 for Uggs 3 times but I have been brought (after over 10 min waiting) wrong sizes.
April 2022 by Lisa Hayes
Really good customer service, i didn?t feel pressurised, i was just left to try on and walk about to feel the trainers,leon the guy who served me went to search for about two or three times for particular sizes etc,and was calling other stores to assist me, and helping me to decide on styles and colors in a very nice manner really calm atmosphere great footwear good vibes in the store, left with a smile on my face.
