March 2024 by Diane Smith
I cannot praise White City Optical Express enough for the care that I received. A special shout out to the following members of staff there - Cam (Surgery Manager) and Gloria, Ofelia, Sophia And Andy. Such a lovely happy bunch of team members taking great care of their patients. My vision is now better than 20/20. Amazing feeling to be able to see each day. Also a should out to The St Albans branch too for my aftercare appointments. Many thanks Diane Smith.
November 2023 by Fari Peyman
Today was my time visiting this optician branch, and I have to say the experience went beyond my expectations. Right from the moment I entered Optical Express Westfield, I could feel the warm atmosphere around me. The staff welcomed me with such an attitude, instantly making me think about building trust.The opticians were outstanding, perfectly balancing their professionalism with a caring approach. Their expertise shone through every interaction, making me feel cared for and respected as a patient.What sets this place apart is their dedication to using technology. Their equipment was brand new and state-of-the-art, giving me a glimpse into the future of eye care. I was impressed by the range of tests they conducted ? six in total ? each performed on machines showcasing their diagnostic capabilities. Along with a check-up by the optician, no aspect of my eye health was left unexamined.The thoroughness and attention to detail throughout my visit were extraordinary. It's evident that this isn't just an optician office; it's a place where passion for eye health and patient well-being come together.If you're searching for eye care, you've come to the place. This particular branch sets a standard for optometry. I highly recommend their services. I'm already eager for my next appointment.
October 2023 by Veronica Pietralito
Very disappointed with the customer service from Optical Express. Visited 3 times to have glasses done for my son who is under 16 and entitled to free NHS glasses. The last visit and after 1 hour and 15 mins they said I have to pay for the glasses. It is a private company and its priority is to benefit economically, not provide a service.
September 2023 by I D
Staff is nice and appointments are available on the same week. Good frame options, I like this place as they have Versace brand.
August 2023 by Ceylon Fannings
Amin at Optical Express Westfield is a true gem! His expertise, warm demeanor, and attention to detail made our visit outstanding.Highly recommend!
August 2023 by Glyza Manzano
I had an amazing and marvelous experience in dealing with the Optical Express staff on my eye consultation. My heartfelt gratitude to Ms. Sabrina and Mr. Faisal for their exceptional and commendable client care service. Indeed there aren't enough stars to best describe Optical Express in general. Highly recommended!
August 2023 by Jelly Blossom
I wasted time travelling to my ?free consultation? appointment today just to find out that it?s been cancelled because there is no optician available. The staff informed me that they left a voicemail this morning but I did not receive anything, no phone calls, texts or emails either. Apparently it was not their fault as the communication came from the head office but they need to improve the way they communicate to potential customers, not everyone has time to listen to voicemail at work, and personally I can?t listen to voicemail due to my hearing disability. I might reschedule for another appointment but will be considering other providers first.
July 2023 by iman g
Amin was great. Super informative and hospitable. He explained every test in detail prior to conducting them. Would definitely recommend.
July 2023 by Amy Carlotti-Lu
Great experience here, Amin and Sabrina were really helpful and friendly. They explained the procedures very clearly and answered any questions I had. I felt at ease during the whole process and I?m glad I?m doing the procedure through optical express!
July 2023 by Jonathan Lee
Absolute top-tier service from Ilaha (Patient Advisor) and Jayshree (Optometrist). Friendly, thorough and helpful. A smooth experience from beginning to the very end. Keep up the great work and thank you!
June 2023 by S
Miles better then the harley Street clinicReception staff much more friendlier, professional and knowledgeable.Clinic is much more spacious and unlike Harley Street I was seen promptly.Opening hours are also alot more accessible
May 2023 by Juliet Oliveira
I have just had lens replacement surgery at Optical Express Shepherd bush, White City.Amazing so glad I had it done at 55 it?s the best thing. The staff at the branch were amazing and particularly Amin who was working at reception. He greeted me and made me feel so relaxed. Can?t thank him enough ?
March 2023 by David T
Me and my wife both where served by an amazing staff member, Ilaha, who made us feel very comfortable and was extremely informative of the whole procedure, whilst being very honest about her own procedure and giving us the utmost confidence in the surgery.She was able to talk us through the whole testing process and was so amazing in her mannerism and presentation. Highest recommendations to Optical express and Ilaha.
March 2023 by Alyssa Moore
On Tuesday 21st Feb I went in to the store at Westfield, Ariel way for an initial consultation. I had the chance of meeting with Mo, Sabrina?s and another gentleman, I can?t remember his name. I must say the customer service I received was second to none. All the staff I came in contact with were approachable, patient and knowledgeable. Overall very satisfied with the service that I received and cannot wait for my surgery as I know I will be in safe hands.
March 2023 by James Morrison
Everyone was a complete professional from the start of my surgery appointment (thanks for making me at ease Cam) to the end. Follow up the next day was as equally as good.