November 2023 by S Bu
I would give less stars if possible. Incredibly incompetent, not intuitive or able to multitask. Will hold up an entire queue heading to the door for a phone enquiry. No apology or courtesy shown for waiting. Unless desperate, avoid. I give credit where due. I also will take that away as deemed appropriate.
September 2023 by K K
Avoid this post office. Every time you go in there to send an item recorded delivery, they ALWAYS try to make you pay for Special Delivery which is twice the price. Today my 18 year old son was put under intense pressure to pay for Special Delivery with the woman telling him things like "you agreed to pay £6.85" (the Special Delivery rate). As I had warned him that they always do this here, he insisted on Recorded Delivery which cost £3.10. We will not be using this post office again.
July 2023 by Luka Zachar
Lady i was talking to was very unpleasent. She was mumbling half of the time and when i asked her if she could repeat herself, repeated herself in a very annoyed tone like it was somehow my fault
July 2023 by Sandra Lim
We posted a Tracked 48 parcel here a couple of months ago and it never turned up at the destination. The tracker showed that it never left the post office. When I went to ask, they said that they don't leave anything behind so it's gone.Now we've sent another Tracked 48 parcel on Monday and still showing it hasn't left the post office. We suspect that someone there has kept the parcels for themselves.I do realise that I'm posting publicly but when it has happened twice in a few months, you do have your suspicions. Once we are able to claim compensation, I will formally make a complaint to Royal Mail.I'd like to support small and local businesses but when your own small business is affected by non delivery, you can't continue to support them.AVOID! I'd rather walk further to go to Askew Road Delivery office or Westfield.JUST BE WARNED.
July 2023 by Nicola Kench
HELPFUL LOCAL POST OFFICEToday I had an extraordinarily helpful word with the lovely woman who runs this Post Office - a personal local favourite of mine, and always ready to have a sweet chat with me when I go in.Today, I encountered a very upset young man on the road when I asked to pet his gorgeous dog, which I discovered to a formal disabilty support dog to him: a gorgeous gentle Great Dane. This young man was distraught because this Post Office had taken issue with him bringing his lovely gentle Great Dane onto the premises - into the queue and so forth.This lovely - and very upset - young man explained to me that he is, indeed, allowed to go everywhere in the UK, into any facility, property and business, with his support dog as he is entitled to do so under the terms of the UK Disability Act 2010, including, indeed, taking this support dog on a recent Air France flight to Paris. His dog is not a traditional pet - the dog is a disability living support animal required by medical neccessity to be with the animal's owner at all times.I visited the Post Office on his behalf and explained this to the lovely woman who runs it. She and I had a lovely, careful and kind conversation about this young man's needs and disability rights, under the law.She has assured me she now fully understands his right to enter the Post Office with his medical support dog, and he will be welcomed there, by all staff members, in future.I thank you again - to this lovely Post Office Owner/ Manager - for your kindness, openness and willingness to correct what was a terribly upsetting experience for a vulnerable local resident.My very best wishes,Nicola :)
March 2023 by Maath Alswidani
She wanted me to pay £44 for a package that is 8 gram, then she said £8 then when I paid I £10 for a very small package and 8 grams, scammers
March 2023 by Isaac Perry
I know the people in there very well after sending loads of pre-paid parcels there. But why do you constantly overcharge customers? The amount of innocent not-in-the-know customers I overhear getting ripped off is just sad. It is just ethically wrong. I even get ripped off sometimes but have to correct the person at the till who reluctantly lowers the price. Plus the items in the shop are a joke, overpriced as hell. Won't forget how much you were charging in the pandemic for masks!
December 2022 by Kalsoum Khan
Bloody scammersNeeded to renew passports, put them all into one envelope to save on unnecessary costs. They charged the most expensive rate for recorded delivery at £10Couple days later I went to the post office on askew Rd for similar service and was charged less than £3 for recorded delivery ?
December 2022 by L Abdi
Avoid Avoid Avoid , The Asian lady couldn?t follow a simple task, after i asked her 4 times, silly me didn?t check till i went home and then realised she had made a mistake, went back and she refused to alter it ,she even had the cheek to blame me after i told her 4 times
November 2022 by Ranjana Williamson
Although always busy, the staff are always pleasant and kind to deal with. Very happy to have this as my local post office!
November 2022 by Oscar B
Awful. WARNING - Even if you ask for cheaper postage prices, they will charge for highest price. Do not use
November 2022 by Shauna Thunder
I went yesterday at nearly closure time and was served by a very kind gentleman ( as always) he help me close the letter quickly so we can get it collected in time. So grateful to you guys. There was also a lady colleague of his , who is helpful too. Best post office in w12? hope tte service stay good or even gets better? thank you guys
November 2022 by Jana Will
Although always busy, the staff are always pleasant and kind to deal with. Very happy to have this as my local post office!
October 2022 by Lucy Brantly
I?m so lucky to have this post office as my local, the staff are all so helpful with whatever you need, they have really helped me out when I don?t know how to do something and saved the day on various occasions! Couldn?t recommend more. Thank you!
October 2022 by salma A
Absolutely awful service, told me I can't send my letter 2nd class because they don't do that and ended up having to pay for 1st class instead.Horrible people ! Avoid at all costs!
