November 2023 by Andrei Ciobanu
Nice staff to buy. Quality
November 2023 by TJ
A well kept and tidy store that?s let down by poor customer service. I was the only person at the till waiting to make a purchase whilst three staff were busy gossiping about their other colleagues and sharing gum. Customers shouldn?t have to wait and remind staff that they?re stood waiting for them to finish having an inappropriate catch up.
June 2023 by Jelena Karpova
My favourite shop especially for kids clothes. The only downside is that they don't have the same choice as online.
April 2023 by Kim
I was served by black ladies her name was Tosse she was with bad energie vert bad attitude and bad manners no hello nothing no thank you she was serving me with bad attitude she shouldn't be working there when I started walking outside she start laughing to her friend . Terrible ????
April 2023 by Zayd Waris
Love this branch! The staff here go above and beyond. Always friendly and welcoming. Today I visited the store to buy an item I desperately wanted. They didn?t have my size in stock but a member of staff managed to find it for me in another local branch. It was the last one left. She gave me the telephone no of the other branch and the product no so I could call them to reserve it. She was beyond helpful and I?m so grateful. Gutted I didn?t catch her name! On previous occasions too I?ve always found the staff at Westfield so so friendly and polite. I don?t know what?s up with the negative reviews!
April 2023 by Aisha AlAhmad
The manager (tall guy with long hair) was so understanding and helpful, he provided me with the best customer service ever! Thank you so much!
January 2023 by Christal Robinson
Lovely clothes both children n adults. Great quality.
November 2022 by P R
They have a large range in store. One of the larger stores I think and it?s a very sleek and well designed store. They have the latest fashion trends at decent price points.The majority of clothes don?t really appeal to me but I love the shoes, sunglasses and bags. I do love river island jeans though. They might be a bit expensive compared to other shops but they look fab, are really comfortable and last for years. Really top quality.There are some staff members that are a bit rude but there a few that are happy help and ask if you need help.Generally a nice store that?s fun to have a wonder around.
November 2022 by Tierney Searle
The second I saw it I had my heart set on a particular jumper but every one in the right size had major flaws (not v good from river island honestly) but what made my experience 5 stars worthy was the staff. There were three girls - Paige, Minera (excuse my spelling) and another girl whose name I can?t remember but it started with an S - and they were all so friendly and understanding of me being fussy. They searched the stock room for me, undressed a mannequin and talked me through my different options. Just really lovely and funny and just the right amount of customer servicey. They really made my day
October 2022 by Suzie Donnelly
Looking for a party dress. Saw the dress I bought when I was coming out of changing rooms. Tried on and loved it. Noticed a few sequins were missing, offered 15% off & accepted as dress was perfect. At till, little difficulty in girl applying the discount, she asked if we had worked it out! Which my daughter had! Paid and on leaving alarm went off as security tag was left on! Lady who helped on the shop floor was lovely and Manager apologised. Happy with purchase, counter service average, shop floor staff great.
September 2022 by Luis M (PSN)
Monella gave me a top rating customer service. Called in for a pair of trainers that weren?t available in my size in the Ealing branch. She was on it with finding them and reserving them for me while also being cheerful on the phone. Once at the store, none of the employees there new where they were but Monella over heard the conversation and new straight away that it was for me. Super comfortable, not pushy with any other items and straight to the point. Someone make her the manager of that store please.
July 2022 by Aishah Saddique
Bought a few things here and there. One con is that my husband bought wedding shoes however the pair were not the same colour which was disappointing as there was ?none in the back? they do student discount which is nice but the shoes were refunded because of the colour different. Otherwise good selection of clothes for men and women, accessories too. Queue is sometimes long
July 2022 by V L
It's very nice to see more shopping around the place
June 2022 by Mrs Khan
Why is the children's section on the tip floor??? Worst decision ever! Lifts are terrible not so convenient at all... also not much of variety for babys clothes!! Never again.
June 2022 by Zanda Urbena
Sales assistants not professional at all ,seems like chat with colleges about life is more important than customers .Ignored me at the till ,when I was served ,I was paying with gift card ,she was keep asking me how much is there ,like please do your job and check your self, it call a GIFT card obviously it was gift from someone !She made me feel uncomfortable and not welcome at all .Please train your staff members the basic training .
