November 2023 by Daphne C
Very impressed by the customer service team at this Samsonite store. I dropped off 2 luggage bags for repair a few weeks ago - the process was very smooth from the start to end, with clear communication and updates through their whatsapp business channel. More importantly, when it turned out that one of the bags was deemed unrepairable, they offered a free replacement. Last but not least, the sales rep (?Princess?) even found a way to deliver the repaired bags to my home, at minimal cost, which saved me the journey to collect. Excellent service, and their product warranty works - very happy.
October 2023 by FT M
Yesterday I brought my cabin bag to the Samsonite store in Westfield to be fixed because all 4 wheels needed to be replaced. Rowen was absolutely brilliant and he did fixed all 4 wheels pretty quickly. I was very pleased with the service and I cannot thank him enough. I was extremely satisfied with the customer service that I received. Now I am very happy I can use my wheelie bag again to go on my holiday tomorrow. Thank you. Freddy
October 2023 by Angeline Jarratt
Great place to shop for Samsonite bags! Staff are very helpful and friendly. Efficient service. Purchase arrived punctually and well packed.
October 2023 by Will Ewart
Came in as we had locked our suitcase and forgotten the code. Staff were very helpful and Ola was able to help us get it unlocked with 30 seconds with no damage to the case which was fantastic
September 2023 by Freddie Ugo
Just had a video call from Divyank as I needed some recommendations for a new backpack. He was very helpful, talking me through all the options and answering any question I had. Led to a purchase straight away!
September 2023 by Riccardo Cumerlato
The warranty is not worth the paper it is written on. The hard shell of my new Samsonite suitcase cracked near the wheels after only 6 months / 4 trips. Samsonite Westfield refused the warranty claim saying that the damage has been caused by a 'third party' - but this is a carry-on suitcase so it has never been checked in and always handled with care.So: based on my experience, forget about the warranty promise if considering the purchase of a Samsonite item.
August 2023 by Tim Schumann
Fantastic warranty and customer service! I recently sent in a damaged bag (which I purchased in 2018 in South Africa) for repair. The workshop deemed the damage irreparable so Samsonite have given me a brand new bag with a new warranty. They have been really helpful throughout the process and their communication has been excellent.
August 2023 by Andrea Elizabeth Horne
Very good service , phone answered promptly ( incredible in todays world) and very helpful and solution oriented after problems with luggage after an easyjet flight. Thanks guys you made my day !
August 2023 by Zamree Ishak
Excellent service by Vijay, Ola, Princess & all Staff of Samsonite Westfield
July 2023 by Chaker Chamsi-Pasha
Rajesh, Aleksandra and other staff at the Westfield Store were extremely helpful and instrumental in sorting out an old credit note that goes back to 2020. The service was exceptional and they went out of their way to make sure that the replacement bags were delivered, and on time, at my hotel in the USA. Well done Rajesh and Aleksandra.
July 2023 by Raha
I visited Westfield brunch to ask them to help me to send my handle broken luggage to get repaired. I've been there 3 times. Girls were so nice ( princess_ Hilma and ola ) all three were helpful, friendly, clear spoken. Explained to me all the stage of repair and connected me to their WhatsApp to be able to keep in touch. They kept me posted all the time as I needed to know what's going on. I collected my luggage today. I'm so happy with the service I received and the way the girls treated me. They delivered a brilliant customer service in a very professional manner. I recommend Samsonite to all my friends and family.Thanks Samsonite ?
July 2023 by H Kndmr
Before going on holiday, I realised one of my wheels were broken and I went to Samsonite to have this fixed. Store manager was really helpful and replaced the broken wheel for me. Would highly recommend as they were great and provided a fast service.
June 2023 by Shahi Ghani
Can?t recommend enough. Hilma went above and beyond to assist me with my new suitcase and also helped me to try and track a wheel for my old one. Cannot recommend enough.
April 2023 by Daniel R
As soon as I live chatted and connected to Ola, they were able to resolve my problem and took their time to phone up head office about a return label for me. Best customer service rep from Samsonite :)
February 2023 by R M
Fantastic service from Chris. Dealt with him over the phone and then in store to purchase the bag I required. Great customer service, and range of products available to browse.
