November 2023 by Peter KCN London
Sara is an immense asset to your team she has put herself in the customers shoes rather than focusing on a sales point of view and aggressively over selling which comes across as fake and misleading.Sara gave us an impression and lifted our day to a happy one. We left feeling satisfied and happy.
October 2023 by Philip Crowley
Overpriced. Relies on way out of date reputation. Had a £5 voucher for previous spending which they didn't recognise - despite showing them their own email! Will never shop there again.
October 2023 by 345 berry
Shannon was lovely and very helpful she helped me choose some products that I brought that are brilliant for my eczema.
October 2023 by Claire Cessford
Please stop trying to get me to sign up for membership. Every time I come in to buy products your annoying staff ask me 2-3 times whether I want membership. It's a bullying tactic and it really stinks, if you hear no once, it really does mean no. Listen to your customers and stop being overbearing.
August 2023 by Teuta
I went into shop and came across the most amazing person that I have ever meet in shops. SARA very kindly gave me information on the products that helped me made quickly made a decision of what I want! I wish there are more people like this with knowledge on the products and fantastic costume service. I will defo go back :)
August 2023 by P
Sara is so personable and accommodating, great bubbly addition to the team
July 2023 by Parleen
Sara is so personable and accommodating, great bubbly addition to the team
July 2023 by Olga
Reasonable prices, very welcoming staff, Sarah helped me find the best nude looking foundation for my skin tone and a few other things that I needed!
April 2023 by Nazma Khatun
I went to body shop Westfield Stratford today (morning 28th April, around 10.10am. 2 members of the staff were serving and I noticed 3rd members of staff standing just as went to the middle of the shop floor. I was looking for anti-aging cream so I asked the staff standing to show me where I can find the products, she pointed at the stand but wasn?t clear where or nor did she take me to the stand.I used to work at the Oxford street store (2003-2006) and as an ex employee I know how much body shop (then) took customer service very seriously. If I did that as a stuff I know I would get serious briefing but I wouldn?t have done so as I know how amazing the products are and how important the customers are to body shop. Sad to see such poor service today at the Stratford Westfield brunch. Sadly I left after waiting for 10/15 mins, hoping that lady or someone would come and serve me as I wasn?t sure which product was suitable for my needs. I have ordered the products online because I still love body shop products, it?s such a shame about the store.
April 2023 by Adeel Shahid
I have a feeling the girl at the counter says she?s any product you ask about is her favourite. Happened a number of times and find it funny each time.
February 2023 by INFERNAL MAYDAY
i found a varity of selection ..and the staff were helpful and friendly ...specially the cashier a blonde lady was super friendly ?
December 2022 by Majd David
i visit the shop 1st time in westfield, it was brillaint experince i got few things and i want to say thank you to GULALA for her excelent service i also regrister and got my card. thank you
October 2022 by Amit Thareja
The experience in this shop was incredible. One of the staff named Emma is very helpful and kind. She helps me a lot to find product of my skin type. The way she helped me was really good. One of the best customer service experience in my life. That staff really needs promotion. God bless her?.Highly recommended this store ??
October 2022 by palwinder Singh
Firstly it was my first personal visit him this store and I don?t have any knowledge about the product then one of the staff member with the name of ? EMMA ? . The way she help me to find the product it was very very very fabulous customer which I never experienced. Finally THANK YOU for ur great service.
September 2022 by Alice
Most of the staff were friendly but I found the store a bit hectic.
