Such poor customer service and a branch that has limited facilities. I stood waiting for a customer representative for a hour to get money out and they advised they can’t do that at this branch. Pointless and infuriating.
December 2022
Great service very helpful and patient
April 2022
I received an email and went to query it. The staff member didn't really know the answer and suggested that I phone the bank. That was a waste of 2 hours on the phone!!
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
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