November 2023 by Jaime Leah Smith
Delivery was great but the food was very average and dry
August 2023 by Priyank v
I?m ordering papa johns almost 5 years from this branch.I ordered yesterday night, the horrible customer experience, they made normal garlic pizza stick instead four cheeses.When I called them to change the order, the manager or the franchise owner was very rude and hung up the phone.So only order if you are ready to face the worst customer service.
May 2023 by Sunit Jethwa
I placed an order on the app, it kept timing out and to my frustration I called Sidcup branch to find out why ordering on app does not work, he then replied we have your order I was surprised, and confirmed my order, I then checked my email and recieved 4 different order numbers and checked my transactions and been charged £47.35 x4 resulting ne paying £189.40, I called again to be told that they can't help and should call customer service, I then asked to speak to a manager when Nathan said its been refunded a total lie as I been told by another manager its impossible...I then called customer service today to be told I need to fill in a form online, why is the process so hard to get my refund like what's wrong with you and your service l, why should customers be more inconvenience as it is??? In this day and age service should be a whole lot easier.Well I'm still waiting for a response anyway and I'm due a refund of £142.05, like it's an easy fix who orders 4 exact ordered one after another???So far the worse service I've ever had.
February 2023 by Chris D
Tracked my food on the website, said it had been delivered but no food. Rang them they said the driver will be there in a min. Half hour later food turned up cold and not even edible. Stay well away unless you like wasting your money.
January 2023 by Sean
Delivery times always late. Track your order is always wrong. The pizza wasn?t made properly. Very doughy crust inedible. Cold aswell. Wouldn?t recommend
December 2022 by JOHHNY ENGLISH
Worst customer service ever, the staff kept lying about my order, ordered on Saturday and received on Sunday after 1pm after cancelling the order in the morning, refuse to provide any sort of help or normal customer service, in the end was about to go into to the store as the staff member was very brave over the phone, luckily managed to calm down. Worst Papa John's store ever!!!!
November 2022 by Stu2010review
Left waiting over an hour called twice to be told delivery a couple of minutes away... App says the food is delivered when it isn't. Terrible service for a Wed night....
May 2022 by Fereshtah Fakiri
We ordered pizza and give them exact time for delivery. The order came late and completely cold. I called several times after the time I mentioned in my order, the guy kept playing with me, The driver left, it is on his way, there is traffic light. No apologise and no respect to the customer.
May 2022 by Stephen V
Ordered a half and half pizza, you guys got the order wrong yet again. We ended up with a lge mixed meat pizza. Chicken wings were good and so was the garlic bread. I would of called to complain but it was a Big London derby football match , am pleased to say that our team won. The pizza wasn?t the best pizza that we have had from you guys and it would be nice to see you up your game in improving your pizza?s
April 2022 by James Henry
The topping ingredients has been hugely reduced . Used to order once a week. Now very disappointed. For some reason,the staff keeps to ask cash when you do collection. Paid for stuffed crust and got no cheese in there. Please avoid
April 2022 by Michael Hatter
30 minutes late opening. Standing here hungry. Not an apology not anything.l, they were 'elsewhere'
February 2022 by Trip228844
I ordered a pizza at 4pm to be delivered by 4.45 it's over and hour late ? have phoned twice once to be told it was all ready delivered and then to say that the driver was still doing 2 delivery before mine and would be 5 minutes, would of cancelled it but it's my child birthday and this is what they wanted.
January 2022 by kmratesplates
Got a delivery from here one night, got a deal buying 1 pizza and get one free. Had the meat feast and veggie pizza, both were ok, nothing to write home about
December 2021 by N H
This place has gone down! Awful pizza! Cold, burnt and took 1.5hr when they are only about 10mins away from me!! Worst Papa Johns forever! What?s worse is that they kept lying to me saying the driver is left/is leaving - couldn?t even get their story right! I would give zero stars if I could.
December 2021 by johnsD3432UX
Every single time I order a BBQ pizza they always manage to screw it up every single time without fail, over the last 2 years it's the worst service imaginable
